How can I order a HitPay terminal from the dashboard?
You can Order a HitPay terminal from the dashboard by navigating to Point of Sale > Terminals.
What are the payment methods supported by HitPay Terminal?
HitPay’s credit card terminals support Visa, Mastercard, and American Express cards. In addition, mobile wallets such as Apple Pay, Google Pay, Samsung Pay, and Fitbit Pay are also supported on HitPay Terminal. HitPay’s WisePOS E terminal can also generate PayNow QR codes in Singapore, as well as Scan-to-Pay QR codes — which customers can scan using their mobile device to be redirected to a checkout page, where they can access all other payment methods available on your HitPay account.
What currencies can I charge in using HitPay Terminal?
The terminal is only able to accept payments in your default home currency. This means that if for example, you are a Singapore-registered merchant, the terminal will only work in SGD. Likewise, MYR will work for Malaysia-registered merchants. If you wish to charge in foreign currencies, you can log in to the HitPay app and use the manual Key in Card details from the payment options to accept in-person payments in over 30 global currencies
Is there a warranty for Card Readers?
HitPay offers a one-year warranty on our credit card terminals from the purchase date. If it's faulty and you return it as directed within a year, we may fix, replace, or refund you. This warranty only covers proper use and undamaged items and is non-transferable. For warranty issues, contact us with the device's serial number and problem description at [email protected].
Which countries are HitPay terminals available?
HitPay terminals are currently available in Australia, Hong Kong, Malaysia, New Zealand, Philippines, and Singapore.
Do HitPay card terminals have monthly rental in Singapore?
No. Terminals are a one-time purchase. There is also no HitPay monthly subscription and no setup fee — you pay per successful transaction.
How much is a WisePad 3?
SGD 85 one-time on the live Singapore pricing page. HitPay SoundBox is SGD 30. Confirm before ordering on the Singapore pricing page.
What are in-person card fees?
In-person domestic cards are 2.5% + S$0.50; international cards are 3.2% + S$0.50.
Can the terminal take PayNow?
Yes. HitPay’s Singapore in-person stack supports PayNow at 0.4% (minimum S$0.10), so you can take cards and PayNow on one account.
Is Tap to Pay better than buying a terminal?
Tap to Pay needs no extra hardware and is listed free. Buy a terminal when you need insert or swipe, a receipt printer, a barcode scanner, or a dedicated countertop device.
Is HitPay MAS-licensed?
Yes — Major Payment Institution PS20200643. Details on the licence and registrations page.
Still have questions?
Contact our team.
