ShopBack Pay
•
Singapore
Free to sign up · No monthly subscription · Pay per transaction
TRUSTED BY 20,000+ BUSINESSES ACROSS SINGAPORE
Performance summary - Singapore in-store BNPL
HitPay holds PCI DSS Level 1 certification - the highest tier of payment data security. Every in-store ShopBack Pay transaction is processed on fully compliant infrastructure, protecting merchant and customer data.
Merchants process ShopBack Pay in-store refunds - full or partial - directly from the HitPay dashboard. Refunds complete synchronously, with status updating immediately. No separate ShopBack refund workflow is required.
Merchants filter and export ShopBack Pay transactions by channel - online or in-store. One HitPay account covers all activity. Finance teams export settlement reports in CSV format for accounting software without manual data entry.
HitPay charges SGD 0 per month. Singapore merchants pay only per transaction - ShopBack Pay in-store is 5% per transaction with no setup cost. See full rates at hitpayapp.com/pricing.
Singapore merchants access live chat and email support from the HitPay dashboard. A self-service help centre provides step-by-step guides for POS activation, ShopBack Pay setup, and refund management - available at any time.
Singapore merchants sign up for free and receive account approval within 1–3 business days after submitting ACRA registration documents or NRIC for sole proprietors. No setup fees. ShopBack Pay in-store activates immediately after approval.
HitPay Point-of-Sale for Singapore retailers
Accept PayNow, GrabPay, ShopeePay, and ShopBack Pay at your counter - no new hardware required for existing HitPay POS users.
HitPay payment gateway for Singapore e-commerce
Accept ShopBack Pay, PayNow, GrabPay, and cards on your website or online store - with the same account as your in-store POS.
HitPay payment links for Singapore businesses
Send a payment link via WhatsApp, email, or SMS - customers pay with ShopBack Pay, PayNow, or cards in one tap. No website needed.
What is HitPay and how does it work for Singapore retail and F&B businesses accepting ShopBack Pay in-store?
HitPay is a payment platform that lets Singapore retail, F&B, and wellness businesses accept ShopBack Pay at their physical store counters - with zero monthly fees and real-time payment confirmation. Merchants use their existing HitPay POS terminal to display a QR code. Customers scan with the ShopBack app and confirm payment instantly. No new hardware is required. Account approval takes 1–3 business days.
How does ShopBack Pay in-store work at the point of sale with HitPay?
ShopBack Pay in-store uses a Merchant-Presented QR flow. The merchant taps ShopBack Pay on the HitPay POS, a QR code appears on screen, and the customer opens the ShopBack app to scan and confirm. The POS receives real-time confirmation - typically within a few seconds. The minimum transaction is SGD 2.00 and the maximum is SGD 1,500.00.
Do Singapore merchants need new hardware to accept ShopBack Pay in-store through HitPay?
No new hardware is required. Singapore merchants already on HitPay POS can enable ShopBack Pay in-store directly from their HitPay dashboard. The QR code is displayed on the existing POS screen. There is no additional terminal, device, or peripheral needed to start accepting ShopBack Pay at the counter.
How much does HitPay charge Singapore businesses for ShopBack Pay in-store transactions?
HitPay charges a 5% transaction rate for ShopBack Pay in-store payments. There is no setup fee and no monthly subscription fee. Merchants pay only per transaction. For full pricing details across all payment methods, visit hitpayapp.com/pricing.
How long does it take to set up ShopBack Pay in-store on HitPay for a Singapore business?
Singapore businesses sign up for HitPay for free in minutes. Account approval takes 1–3 business days after submitting ACRA registration documents or NRIC for sole proprietors. Once approved, ShopBack Pay in-store can be activated from the HitPay dashboard with no additional integration work required for existing HitPay POS users.
What support does HitPay provide to Singapore merchants using ShopBack Pay in-store?
HitPay provides live chat support, email support, and a self-service help centre for Singapore merchants. Merchants manage transactions, refunds, and ShopBack Pay configuration from the HitPay dashboard. The help centre includes step-by-step guides for POS setup and payment method activation. Contact the team at [email protected] for direct assistance.
Can Singapore merchants refund ShopBack Pay in-store transactions through HitPay?
Yes. Singapore merchants process full and partial refunds for ShopBack Pay in-store transactions directly from the HitPay dashboard. Refunds are processed synchronously - the status updates immediately after submission. Merchants do not need to contact ShopBack separately. Both online and in-store ShopBack Pay refunds are managed from the same HitPay account.
How do Singapore café and restaurant owners benefit from accepting ShopBack Pay in-store?
Singapore café and F&B merchants accepting ShopBack Pay in-store give customers a familiar BNPL checkout experience at the counter. BNPL acceptance typically drives 20–40% higher average order values. HitPay consolidates all ShopBack Pay transactions - online and offline - in one dashboard, removing the need for separate reconciliation and giving owners a real-time view of F&B revenue.
What happens if a customer scans the ShopBack Pay QR code but does not confirm payment at a Singapore store?
If a customer scans but does not confirm, the merchant can cancel the transaction from the HitPay POS. If not manually cancelled, the pending payment expires automatically and is marked as abandoned. No charge is applied to the customer and no funds are deducted from the merchant account. The POS returns to the payment method selection screen.
Are ShopBack Pay in-store and online transactions visible in the same HitPay dashboard for Singapore merchants?
Yes. ShopBack Pay transactions from both online and in-store channels appear in the same HitPay account. Merchants view, filter, and export all ShopBack Pay activity from one unified dashboard. This eliminates reconciliation across separate systems and gives a single view of revenue - whether customers shop online or visit in-store in Singapore.
What are the transaction limits for ShopBack Pay in-store payments through HitPay in Singapore?
ShopBack Pay in-store transactions through HitPay have a minimum of SGD 2.00 and a maximum of SGD 1,500.00 per transaction. These limits apply at launch for Singapore merchants. For the latest thresholds or any limit changes, merchants should check the HitPay help centre or contact support.
What documents do Singapore businesses need to sign up for HitPay and enable ShopBack Pay in-store?
Singapore businesses submit their ACRA business registration certificate. Sole proprietors can use their NRIC. Sign-up is free with no setup fees. Approval takes 1–3 business days. Once the HitPay account is active, ShopBack Pay in-store is enabled directly from the dashboard - no separate application to ShopBack is required.
How does HitPay's ShopBack Pay in-store compare to accepting ShopBack Pay online only for Singapore merchants?
Merchants who accept ShopBack Pay online through HitPay can extend the same payment method to physical store counters - using the same account, same dashboard, and same settlement terms. In-store requires no new hardware. This unified approach means merchants offer ShopBack Pay consistently - whether Singapore customers shop online or visit in person.
Let your Singapore customers pay later - at your counter
Join 20,000+ businesses across Singapore using HitPay. Enable ShopBack Pay in-store today - no hardware upgrades, no setup fees, and approval in as little as 1 business day.
Still have questions?
Contact our team.
