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HitPay Support

HitPay Support

HitPay Support

15,000+ merchants

15,000+ merchants

From payment setup to integrations and everything in between, our dedicated Support team is here to help.

From payment setup to integrations and everything in between, our dedicated Support team is here to help.

From payment setup to integrations and everything in between, our dedicated Support team is here to help.

See Help Guides

→

Contact Support

→

See Help Guides

→

Contact Support

→

See Help Guides

→

Contact Support

→

“Support is great, quick and helpful. HitPay has been a reliable payment service provider and offers better perks than other more established players in the market. There are continuous improvements in the platform which I'm impressed”

Read full review →

The Senses Therapy

Singapore

“Support is great, quick and helpful. HitPay has been a reliable payment service provider and offers better perks than other more established players in the market. There are continuous improvements in the platform which I'm impressed”

Read full review →

The Senses Therapy

Singapore

We have been using HitPay as the payment processor for our website, and we've been thoroughly impressed with their...

Read full review →

Saint àvia

Malaysia

HitPay has redefined my online payment experience with its seamless and user-friendly platform. The quick and hassle-free registration process, coupled with robust security features ...

Read full review →

Livette D

Singapore

“HitPay is my top choice for payments. It's simple, secure, and adaptable. Setting up an account was a breeze, and I appreciate its support for a variety of payment methods. Transactions are super fast...

Read full review →

Olive Ankara

Singapore

“HitPay is my top choice for payments. It's simple, secure, and adaptable. Setting up an account was a breeze, and I appreciate its support for a variety of payment methods. Transactions are super fast...

Read full review →

Olive Ankara

Singapore

  • HitPay has redefined my online payment experience with its seamless and user-friendly platform. The quick and hassle-free registration process, coupled with robust security features ...

    Read full review →

    The Senses Therapy

    Singapore

    See Review

  • We have been using HitPay as the payment processor for our website, and we've been thoroughly impressed with their service. Not only is the platform reliable, but their customer ...

    Read full review →

    Saint àvia

    Malaysia

    See Review

  • HitPay has redefined my online payment experience with its seamless and user-friendly platform. The quick and hassle-free registration process, coupled with robust security features ...

    Read full review →

    Livette D

    Singapore

    See Review

  • HitPay is my top choice for payments. It's simple, secure, and adaptable. Setting up an account was a breeze, and I appreciate its support for a variety of payment methods. Transactions are supe...

    Read full review →

    Olive Ankara

    Singapore

    See Review

  • HitPay has redefined my online payment experience with its seamless and user-friendly platform. The quick and hassle-free registration process, coupled with robust security features ...

    Read full review →

    The Senses Therapy

    Singapore

    See Review

  • We have been using HitPay as the payment processor for our website, and we've been thoroughly impressed with their service. Not only is the platform reliable, but their customer ...

    Read full review →

    Saint àvia

    Malaysia

    See Review

  • HitPay has redefined my online payment experience with its seamless and user-friendly platform. The quick and hassle-free registration process, coupled with robust security features ...

    Read full review →

    Livette D

    Singapore

    See Review

  • HitPay is my top choice for payments. It's simple, secure, and adaptable. Setting up an account was a breeze, and I appreciate its support for a variety of payment methods. Transactions are supe...

    Read full review →

    Olive Ankara

    Singapore

    See Review

  • HitPay has redefined my online payment experience with its seamless and user-friendly platform. The quick and hassle-free registration process, coupled with robust security features ...

    Read full review →

    The Senses Therapy

    Singapore

    See Review

  • We have been using HitPay as the payment processor for our website, and we've been thoroughly impressed with their service. Not only is the platform reliable, but their customer ...

    Read full review →

    Saint àvia

    Malaysia

    See Review

  • HitPay has redefined my online payment experience with its seamless and user-friendly platform. The quick and hassle-free registration process, coupled with robust security features ...

    Read full review →

    Livette D

    Singapore

    See Review

  • HitPay is my top choice for payments. It's simple, secure, and adaptable. Setting up an account was a breeze, and I appreciate its support for a variety of payment methods. Transactions are supe...

    Read full review →

    Olive Ankara

    Singapore

    See Review

How we think about support at HitPay

How we think about support at HitPay

How we think about support at HitPay

We believe support should be simple, fast, and human. Here’s how we help:

We believe support should be simple, fast, and human. Here’s how we help:

We believe support should be simple, fast, and human. Here’s how we help:

Help Center

Quickly get the answers you need with step-by-step product guides.

Product Guides →

Support Team

Chat with real people, not AI agents. Our Support team is ready to help with payment activations, integrations, and everything in between.

Choose the channel that works best for you

Choose the channel that works best for you

Choose the channel that works best for you

01

Email Support

Replies within 1-2 business days

Get in touch for account help, technical questions, and more.

Contact Support →

02

In-App Chat

Monday–Friday, 9AM–6PM (GMT+8)

Live chat with a real person. Available on business days

Access on the dashboard →

03

WhatsApp Chat

Monday–Friday, 9AM–6PM (GMT+8)

Live chat with a real person. Available on business days

Start a Chat →

2 Hours

2 Hours

2 Hours

2 Hours

Average time to resolve an issue

Average time to resolve an issue

Average time to resolve an issue

9000+

9000+

9000+

9000+

Number of customers helped

Number of customers helped

Number of customers helped

4.5

4.5

4.5

4.5

Customer satisfaction rating on Trustpilot

Customer satisfaction rating on Trustpilot

Customer satisfaction rating on Trustpilot

Frequently Asked Questions

Frequently Asked Questions

What’s the fastest way to get support from HitPay?

For quick answers, browse our step-by-step Help Guides.


Need to speak with someone? Chat with a HitPay expert via Live Chat, available Monday to Friday, 9AM–6PM (GMT+8)

Prefer email? Our team will get back to you within 1–2 business days.

How do I contact HitPay support to speak with someone?

Start with our Help Guides for step-by-step solutions.


Still need help? Use Live Chat to speak with a HitPay expert – we're available Monday to Friday, 9AM–6PM (GMT+8)

You can also reach us via email, and we'll respond within 1 business day

Still have questions?

Contact our team.

Get in touch

Help center