HitPay Support
HitPay Support
HitPay Support
15,000+ merchants
15,000+ merchants
15,000+ merchants
From payment setup to integrations and everything in between, our dedicated Support team is here to help.
From payment setup to integrations and everything in between, our dedicated Support team is here to help.
From payment setup to integrations and everything in between, our dedicated Support team is here to help.
“Support is great, quick and helpful. HitPay has been a reliable payment service provider and offers better perks than other more established players in the market. There are continuous improvements in the platform which I'm impressed”
The Senses Therapy
Singapore
“Support is great, quick and helpful. HitPay has been a reliable payment service provider and offers better perks than other more established players in the market. There are continuous improvements in the platform which I'm impressed”
The Senses Therapy
Singapore
We have been using HitPay as the payment processor for our website, and we've been thoroughly impressed with their...
Saint àvia
Malaysia
HitPay has redefined my online payment experience with its seamless and user-friendly platform. The quick and hassle-free registration process, coupled with robust security features ...
Livette D
Singapore
“HitPay is my top choice for payments. It's simple, secure, and adaptable. Setting up an account was a breeze, and I appreciate its support for a variety of payment methods. Transactions are super fast...
Olive Ankara
Singapore
“HitPay is my top choice for payments. It's simple, secure, and adaptable. Setting up an account was a breeze, and I appreciate its support for a variety of payment methods. Transactions are super fast...
Olive Ankara
Singapore
HitPay has redefined my online payment experience with its seamless and user-friendly platform. The quick and hassle-free registration process, coupled with robust security features ...
The Senses Therapy
Singapore
See Review
We have been using HitPay as the payment processor for our website, and we've been thoroughly impressed with their service. Not only is the platform reliable, but their customer ...
Saint àvia
Malaysia
See Review
HitPay has redefined my online payment experience with its seamless and user-friendly platform. The quick and hassle-free registration process, coupled with robust security features ...
Livette D
Singapore
See Review
HitPay is my top choice for payments. It's simple, secure, and adaptable. Setting up an account was a breeze, and I appreciate its support for a variety of payment methods. Transactions are supe...
Olive Ankara
Singapore
See Review
HitPay has redefined my online payment experience with its seamless and user-friendly platform. The quick and hassle-free registration process, coupled with robust security features ...
The Senses Therapy
Singapore
See Review
We have been using HitPay as the payment processor for our website, and we've been thoroughly impressed with their service. Not only is the platform reliable, but their customer ...
Saint àvia
Malaysia
See Review
HitPay has redefined my online payment experience with its seamless and user-friendly platform. The quick and hassle-free registration process, coupled with robust security features ...
Livette D
Singapore
See Review
HitPay is my top choice for payments. It's simple, secure, and adaptable. Setting up an account was a breeze, and I appreciate its support for a variety of payment methods. Transactions are supe...
Olive Ankara
Singapore
See Review
HitPay has redefined my online payment experience with its seamless and user-friendly platform. The quick and hassle-free registration process, coupled with robust security features ...
The Senses Therapy
Singapore
See Review
We have been using HitPay as the payment processor for our website, and we've been thoroughly impressed with their service. Not only is the platform reliable, but their customer ...
Saint àvia
Malaysia
See Review
HitPay has redefined my online payment experience with its seamless and user-friendly platform. The quick and hassle-free registration process, coupled with robust security features ...
Livette D
Singapore
See Review
HitPay is my top choice for payments. It's simple, secure, and adaptable. Setting up an account was a breeze, and I appreciate its support for a variety of payment methods. Transactions are supe...
Olive Ankara
Singapore
See Review
HitPay has redefined my online payment experience with its seamless and user-friendly platform. The quick and hassle-free registration process, coupled with robust security features ...
The Senses Therapy
Singapore
See Review
We have been using HitPay as the payment processor for our website, and we've been thoroughly impressed with their service. Not only is the platform reliable, but their customer ...
Saint àvia
Malaysia
See Review
HitPay has redefined my online payment experience with its seamless and user-friendly platform. The quick and hassle-free registration process, coupled with robust security features ...
Livette D
Singapore
See Review
HitPay is my top choice for payments. It's simple, secure, and adaptable. Setting up an account was a breeze, and I appreciate its support for a variety of payment methods. Transactions are supe...
Olive Ankara
Singapore
See Review
HitPay has redefined my online payment experience with its seamless and user-friendly platform. The quick and hassle-free registration process, coupled with robust security features ...
The Senses Therapy
Singapore
See Review
We have been using HitPay as the payment processor for our website, and we've been thoroughly impressed with their service. Not only is the platform reliable, but their customer ...
Saint àvia
Malaysia
See Review
HitPay has redefined my online payment experience with its seamless and user-friendly platform. The quick and hassle-free registration process, coupled with robust security features ...
Livette D
Singapore
See Review
HitPay is my top choice for payments. It's simple, secure, and adaptable. Setting up an account was a breeze, and I appreciate its support for a variety of payment methods. Transactions are supe...
Olive Ankara
Singapore
See Review
HitPay has redefined my online payment experience with its seamless and user-friendly platform. The quick and hassle-free registration process, coupled with robust security features ...
The Senses Therapy
Singapore
See Review
We have been using HitPay as the payment processor for our website, and we've been thoroughly impressed with their service. Not only is the platform reliable, but their customer ...
Saint àvia
Malaysia
See Review
HitPay has redefined my online payment experience with its seamless and user-friendly platform. The quick and hassle-free registration process, coupled with robust security features ...
Livette D
Singapore
See Review
HitPay is my top choice for payments. It's simple, secure, and adaptable. Setting up an account was a breeze, and I appreciate its support for a variety of payment methods. Transactions are supe...
Olive Ankara
Singapore
See Review
HitPay has redefined my online payment experience with its seamless and user-friendly platform. The quick and hassle-free registration process, coupled with robust security features ...
The Senses Therapy
Singapore
See Review
We have been using HitPay as the payment processor for our website, and we've been thoroughly impressed with their service. Not only is the platform reliable, but their customer ...
Saint àvia
Malaysia
See Review
HitPay has redefined my online payment experience with its seamless and user-friendly platform. The quick and hassle-free registration process, coupled with robust security features ...
Livette D
Singapore
See Review
HitPay is my top choice for payments. It's simple, secure, and adaptable. Setting up an account was a breeze, and I appreciate its support for a variety of payment methods. Transactions are supe...
Olive Ankara
Singapore
See Review
HitPay has redefined my online payment experience with its seamless and user-friendly platform. The quick and hassle-free registration process, coupled with robust security features ...
The Senses Therapy
Singapore
See Review
We have been using HitPay as the payment processor for our website, and we've been thoroughly impressed with their service. Not only is the platform reliable, but their customer ...
Saint àvia
Malaysia
See Review
HitPay has redefined my online payment experience with its seamless and user-friendly platform. The quick and hassle-free registration process, coupled with robust security features ...
Livette D
Singapore
See Review
HitPay is my top choice for payments. It's simple, secure, and adaptable. Setting up an account was a breeze, and I appreciate its support for a variety of payment methods. Transactions are supe...
Olive Ankara
Singapore
See Review
HitPay has redefined my online payment experience with its seamless and user-friendly platform. The quick and hassle-free registration process, coupled with robust security features ...
The Senses Therapy
Singapore
See Review
We have been using HitPay as the payment processor for our website, and we've been thoroughly impressed with their service. Not only is the platform reliable, but their customer ...
Saint àvia
Malaysia
See Review
HitPay has redefined my online payment experience with its seamless and user-friendly platform. The quick and hassle-free registration process, coupled with robust security features ...
Livette D
Singapore
See Review
HitPay is my top choice for payments. It's simple, secure, and adaptable. Setting up an account was a breeze, and I appreciate its support for a variety of payment methods. Transactions are supe...
Olive Ankara
Singapore
See Review
HitPay has redefined my online payment experience with its seamless and user-friendly platform. The quick and hassle-free registration process, coupled with robust security features ...
The Senses Therapy
Singapore
See Review
We have been using HitPay as the payment processor for our website, and we've been thoroughly impressed with their service. Not only is the platform reliable, but their customer ...
Saint àvia
Malaysia
See Review
HitPay has redefined my online payment experience with its seamless and user-friendly platform. The quick and hassle-free registration process, coupled with robust security features ...
Livette D
Singapore
See Review
HitPay is my top choice for payments. It's simple, secure, and adaptable. Setting up an account was a breeze, and I appreciate its support for a variety of payment methods. Transactions are supe...
Olive Ankara
Singapore
See Review
HitPay has redefined my online payment experience with its seamless and user-friendly platform. The quick and hassle-free registration process, coupled with robust security features ...
The Senses Therapy
Singapore
See Review
We have been using HitPay as the payment processor for our website, and we've been thoroughly impressed with their service. Not only is the platform reliable, but their customer ...
Saint àvia
Malaysia
See Review
HitPay has redefined my online payment experience with its seamless and user-friendly platform. The quick and hassle-free registration process, coupled with robust security features ...
Livette D
Singapore
See Review
HitPay is my top choice for payments. It's simple, secure, and adaptable. Setting up an account was a breeze, and I appreciate its support for a variety of payment methods. Transactions are supe...
Olive Ankara
Singapore
See Review
HitPay has redefined my online payment experience with its seamless and user-friendly platform. The quick and hassle-free registration process, coupled with robust security features ...
The Senses Therapy
Singapore
See Review
We have been using HitPay as the payment processor for our website, and we've been thoroughly impressed with their service. Not only is the platform reliable, but their customer ...
Saint àvia
Malaysia
See Review
HitPay has redefined my online payment experience with its seamless and user-friendly platform. The quick and hassle-free registration process, coupled with robust security features ...
Livette D
Singapore
See Review
HitPay is my top choice for payments. It's simple, secure, and adaptable. Setting up an account was a breeze, and I appreciate its support for a variety of payment methods. Transactions are supe...
Olive Ankara
Singapore
See Review
How we think about support at HitPay
How we think about support at HitPay
How we think about support at HitPay
We believe support should be simple, fast, and human. Here’s how we help:
We believe support should be simple, fast, and human. Here’s how we help:
We believe support should be simple, fast, and human. Here’s how we help:
Help Center
Quickly get the answers you need with step-by-step product guides
Support Team
Chat with real people, not AI agents. Our Support team is ready to help with payment activations, integrations, and everything in between.
Choose the channel that works best for you
Choose the channel that works best for you
Choose the channel that works best for you
01
Email Support
Replies within 1-2 business days
Get in touch for account help, technical questions, and more.
02
In-App Chat
Monday–Friday, 9AM–6PM (GMT+8)
Available on business days for helpful answers from a real person.
03
WhatsApp Chat
Monday–Friday, 9AM–6PM (GMT+8)
Available on business days for helpful answers from a real person.
2 Hours
2 Hours
2 Hours
2 Hours
Average time to resolve an issue
Average time to resolve an issue
Average time to resolve an issue
9000+
9000+
9000+
9000+
Number of customers helped
Number of customers helped
Number of customers helped
4.5
4.5
4.5
4.5
Customer satisfaction rating on Trustpilot
Customer satisfaction rating on Trustpilot
Customer satisfaction rating on Trustpilot
Frequently Asked Questions
Frequently Asked Questions
What’s the fastest way to get support from HitPay?
For quick answers, browse our step-by-step Help Guides.
Need to speak with someone? Chat with a HitPay expert via Live Chat, available Monday to Friday, 9AM–6PM (GMT+8)
Prefer email? Our team will get back to you within 1–2 business days.
What’s the fastest way to get support from HitPay?
For quick answers, browse our step-by-step Help Guides.
Need to speak with someone? Chat with a HitPay expert via Live Chat, available Monday to Friday, 9AM–6PM (GMT+8)
Prefer email? Our team will get back to you within 1–2 business days.
What’s the fastest way to get support from HitPay?
For quick answers, browse our step-by-step Help Guides.
Need to speak with someone? Chat with a HitPay expert via Live Chat, available Monday to Friday, 9AM–6PM (GMT+8)
Prefer email? Our team will get back to you within 1–2 business days.
What’s the fastest way to get support from HitPay?
For quick answers, browse our step-by-step Help Guides.
Need to speak with someone? Chat with a HitPay expert via Live Chat, available Monday to Friday, 9AM–6PM (GMT+8)
Prefer email? Our team will get back to you within 1–2 business days.
How do I contact HitPay support to speak with someone?
How do I contact HitPay support to speak with someone?
How do I contact HitPay support to speak with someone?
How do I contact HitPay support to speak with someone?
Have questions?
We’re ready to help
Singapore
Philippines
Malaysia
Indonesia
Thailand
Australia & New Zealand
All other countries
HitPay Payment Solutions Pte Ltd ("HitPay") is licensed as a Major Payment Institution (PS20200643) under Singapore's Payment Services Act for the provision of Domestic Money Transfer Services, Cross-Border Money Transfer Services and Merchant Acquisition Services. This can be confirmed on the MAS Financial Institutions Directory here. HitPay may also provide these services in conjunction with other MAS licensed or exempt partners.
HitPay Payment Solutions Pte Ltd
1 Keong Saik Road, Singapore 089109
We’re ready to help
business software
Singapore
Philippines
Malaysia
Indonesia
Thailand
Australia & New Zealand
All other countries
HitPay Payment Solutions Pte Ltd ("HitPay") is licensed as a Major Payment Institution (PS20200643) under Singapore's Payment Services Act for the provision of Domestic Money Transfer Services, Cross-Border Money Transfer Services and Merchant Acquisition Services. This can be confirmed on the MAS Financial Institutions Directory here. HitPay may also provide these services in conjunction with other MAS licensed or exempt partners.
HitPay Payment Solutions Pte Ltd
1 Keong Saik Road, Singapore 089109
We’re ready to help
Singapore
Philippines
Malaysia
Indonesia
Thailand
Australia & New Zealand
All other countries
HitPay Payment Solutions Pte Ltd ("HitPay") is licensed as a Major Payment Institution (PS20200643) under Singapore's Payment Services Act for the provision of Domestic Money Transfer Services, Cross-Border Money Transfer Services and Merchant Acquisition Services. This can be confirmed on the MAS Financial Institutions Directory here. HitPay may also provide these services in conjunction with other MAS licensed or exempt partners.
HitPay Payment Solutions Pte Ltd
1 Keong Saik Road, Singapore 089109
We’re ready to help
Singapore
Philippines
Malaysia
Indonesia
Thailand
Australia & New Zealand
All other countries
HitPay Payment Solutions Pte Ltd ("HitPay") is licensed as a Major Payment Institution (PS20200643) under Singapore's Payment Services Act for the provision of Domestic Money Transfer Services, Cross-Border Money Transfer Services and Merchant Acquisition Services. This can be confirmed on the MAS Financial Institutions Directory here. HitPay may also provide these services in conjunction with other MAS licensed or exempt partners.
HitPay Payment Solutions Pte Ltd
1 Keong Saik Road, Singapore 089109