Find out how this business from Malaysia accepts payments at overseas events
Find out how this business from Malaysia accepts payments at overseas events
Find out how this business from Malaysia accepts payments at overseas events
Industry
Pet Adoption & Supplies
Location
Kuala Lumpur, Malaysia
Company size
10-20 employees
Using HitPay since
Jan 2023
*All details in this case study are accurate. The business name and images have been withheld to respect confidentiality
Industry
Pet Adoption & Supplies
Location
Kuala Lumpur, Malaysia
Company size
10-20 employees
Using HitPay since
Jan 2023
*All details in this case study are accurate. The business name and images have been withheld to respect confidentiality
Industry
Pet Adoption & Supplies
Location
Kuala Lumpur, Malaysia
Company size
10-20 employees
Using HitPay since
Jan 2023
*All details in this case study are accurate. The business name and images have been withheld to respect confidentiality
The Challenge
The Challenge
The Challenge
This pet business in Malaysia regularly attends events in Johor Bahru, Kuala Lumpur, and even across the border in Singapore.
Before discovering HitPay, they faced challenges with other payment gateways in Malaysia — including failed payments, difficulty managing overseas payments, and time-consuming administration.
This pet business in Malaysia regularly attends events in Johor Bahru, Kuala Lumpur, and even across the border in Singapore.
Before discovering HitPay, they faced challenges with other payment gateways in Malaysia — including failed payments, difficulty managing overseas payments, and time-consuming administration.
This pet business in Malaysia regularly attends events in Johor Bahru, Kuala Lumpur, and even across the border in Singapore.
Before discovering HitPay, they faced challenges with other payment gateways in Malaysia — including failed payments, difficulty managing overseas payments, and time-consuming administration.
Unreliable payment methods
In Malaysia, QR code payments frequently failed, causing disruptions during events.
Unreliable payment methods
In Malaysia, QR code payments frequently failed, causing disruptions during events.
Unreliable payment methods
In Malaysia, QR code payments frequently failed, causing disruptions during events.
Unreliable payment methods
In Malaysia, QR code payments frequently failed, causing disruptions during events.
Difficulty managing overseas payments
Before every event, the business had to borrow a local friend's PayNow account to accept payments from consumers in Singapore.
Difficulty managing overseas payments
Before every event, the business had to borrow a local friend's PayNow account to accept payments from consumers in Singapore.
Difficulty managing overseas payments
Before every event, the business had to borrow a local friend's PayNow account to accept payments from consumers in Singapore.
Difficulty managing overseas payments
Before every event, the business had to borrow a local friend's PayNow account to accept payments from consumers in Singapore.
Tedious administrative work
Payments from events and online sales were managed separately, requiring the business to manually reconcile transactions and transfer funds — a time-consuming and tedious process.
Tedious administrative work
Payments from events and online sales were managed separately, requiring the business to manually reconcile transactions and transfer funds — a time-consuming and tedious process.
Tedious administrative work
Payments from events and online sales were managed separately, requiring the business to manually reconcile transactions and transfer funds — a time-consuming and tedious process.
Tedious administrative work
Payments from events and online sales were managed separately, requiring the business to manually reconcile transactions and transfer funds — a time-consuming and tedious process.
The Solution
The Solution
The Solution
The business was looking for an all-in-one payment gateway in Malaysia that could improve their payment experience and help them save time.
The business was looking for an all-in-one payment gateway in Malaysia that could improve their payment experience and help them save time.
The business was looking for an all-in-one payment gateway in Malaysia that could improve their payment experience and help them save time.
Reliable payments
With one HitPay account, the pet business can now accept payments via DuitNow, FPX, credit cards, e-wallets, BNPL, QR codes, and bank transfers. Payments are secure and reliable, encouraging customers to complete their payments and not abandon their purchase in-person and online.
Reliable payments
With one HitPay account, the pet business can now accept payments via DuitNow, FPX, credit cards, e-wallets, BNPL, QR codes, and bank transfers. Payments are secure and reliable, encouraging customers to complete their payments and not abandon their purchase in-person and online.
Reliable payments
With one HitPay account, the pet business can now accept payments via DuitNow, FPX, credit cards, e-wallets, BNPL, QR codes, and bank transfers. Payments are secure and reliable, encouraging customers to complete their payments and not abandon their purchase in-person and online.
Credit card terminal
The pet business uses HitPay’s credit card terminal for events in Malaysia and overseas. Payments are secure and seamless, with a built-in free POS system that makes inventory tracking easy. The card terminal has no account maintenance and no monthly minimum transactions, making it an ideal choice for events.
Credit card terminal
The pet business uses HitPay’s credit card terminal for events in Malaysia and overseas. Payments are secure and seamless, with a built-in free POS system that makes inventory tracking easy. The card terminal has no account maintenance and no monthly minimum transactions, making it an ideal choice for events.
Credit card terminal
The pet business uses HitPay’s credit card terminal for events in Malaysia and overseas. Payments are secure and seamless, with a built-in free POS system that makes inventory tracking easy. The card terminal has no account maintenance and no monthly minimum transactions, making it an ideal choice for events.
Cross-border payment support
As the business often attends events outside of Malaysia, they enjoy HitPay’s cross border payment tools. With HitPay, they can now accept PayNow at Singapore events, with payouts directly in MYR .
Cross-border payment support
As the business often attends events outside of Malaysia, they enjoy HitPay’s cross border payment tools. With HitPay, they can now accept PayNow at Singapore events, with payouts directly in MYR .
Cross-border payment support
As the business often attends events outside of Malaysia, they enjoy HitPay’s cross border payment tools. With HitPay, they can now accept PayNow at Singapore events, with payouts directly in MYR .
Cross-channel integrations
The business has also integrated HitPay payments with their website. HitPay helps them sync their daily online and POS sales, providing automatic reports on their account dashboard.
Cross-channel integrations
The business has also integrated HitPay payments with their website. HitPay helps them sync their daily online and POS sales, providing automatic reports on their account dashboard.
Cross-channel integrations
The business has also integrated HitPay payments with their website. HitPay helps them sync their daily online and POS sales, providing automatic reports on their account dashboard.
The Results
The Results
The Results
With HitPay’s credit card terminal and PayNow acceptance, the team no longer had to deal with unreliable QR code payments, nor did they need to constantly borrow a local PayNow account for overseas events.
By eliminating manual transfers and administrative work, the business saved over 10 hours each week on reconciliation alone.
With HitPay’s credit card terminal and PayNow acceptance, the team no longer had to deal with unreliable QR code payments, nor did they need to constantly borrow a local PayNow account for overseas events.
By eliminating manual transfers and administrative work, the business saved over 10 hours each week on reconciliation alone.
With HitPay’s credit card terminal and PayNow acceptance, the team no longer had to deal with unreliable QR code payments, nor did they need to constantly borrow a local PayNow account for overseas events.
By eliminating manual transfers and administrative work, the business saved over 10 hours each week on reconciliation alone.
10+ hours
per week
Time saved on manual
payment reconciliation.
10+ hours
per week
Time saved on manual
payment reconciliation.
Convenience
of just 1 platform
For online and in-person payments, in Malaysia and overseas
Convenience
of just 1 platform
For online and in-person payments, in Malaysia and overseas
10+ hours
per week
Time saved on manual
payment reconciliation.
Convenience
of just 1 platform
For online and in-person payments, in Malaysia and overseas
“Before using HitPay, managing payments at our events was a major challenge. In Malaysia, we relied on payment QR codes that sometimes failed us. In Singapore, we had to borrow a friend's PayNow account. This created a huge administrative hassle after every event.
HitPay has completely transformed how we manage payments. Their credit card terminal in Malaysia is incredibly easy to use for collecting payments at events. The built-in free POS system has made inventory tracking easier for us.
One of the most helpful features has been the ability to accept PayNow for our Singapore events, with payouts directly in MYR to our bank in Malaysia. This has eliminated the complicated administrative work such as transferring money back from our Singaporean friend's account.
We’ve also integrated HitPay with our website, so now all our payment processes are centralised. This has saved us at least 10 hours of manual reconciliation each month.
Most importantly, HitPay’s customer support is exceptional. The account manager is always quick to respond to any questions or concerns, making us feel valued and supported.
HitPay is reliable, efficient, and secure, and we highly recommend it to any business looking for a dependable payment solution."
Owner, Pet business in Kuala Lumpur
Read more ->
“Before using HitPay, managing payments at our events was a major challenge. In Malaysia, we relied on payment QR codes that sometimes failed us. In Singapore, we had to borrow a friend's PayNow account. This created a huge administrative hassle after every event.
HitPay has completely transformed how we manage payments. Their credit card terminal in Malaysia is incredibly easy to use for collecting payments at events. The built-in free POS system has made inventory tracking easier for us.
One of the most helpful features has been the ability to accept PayNow for our Singapore events, with payouts directly in MYR to our bank in Malaysia. This has eliminated the complicated administrative work such as transferring money back from our Singaporean friend's account.
We’ve also integrated HitPay with our website, so now all our payment processes are centralised. This has saved us at least 10 hours of manual reconciliation each month.
Most importantly, HitPay’s customer support is exceptional. The account manager is always quick to respond to any questions or concerns, making us feel valued and supported.
HitPay is reliable, efficient, and secure, and we highly recommend it to any business looking for a dependable payment solution."
Owner, Pet business in Kuala Lumpur
Read more ->
“Before using HitPay, managing payments at our events was a major challenge. In Malaysia, we relied on payment QR codes that sometimes failed us. In Singapore, we had to borrow a friend's PayNow account. This created a huge administrative hassle after every event.
HitPay has completely transformed how we manage payments. Their credit card terminal in Malaysia is incredibly easy to use for collecting payments at events. The built-in free POS system has made inventory tracking easier for us.
One of the most helpful features has been the ability to accept PayNow for our Singapore events, with payouts directly in MYR to our bank in Malaysia. This has eliminated the complicated administrative work such as transferring money back from our Singaporean friend's account.
We’ve also integrated HitPay with our website, so now all our payment processes are centralised. This has saved us at least 10 hours of manual reconciliation each month.
Most importantly, HitPay’s customer support is exceptional. The account manager is always quick to respond to any questions or concerns, making us feel valued and supported.
HitPay is reliable, efficient, and secure, and we highly recommend it to any business looking for a dependable payment solution."
Owner, Pet business in Kuala Lumpur
Read more ->
Let's get you set up
Create an account instantly or contact us to create a custom package for your business.
Singapore
Philippines
Malaysia
Indonesia
Thailand
Australia & New Zealand
All other countries
HitPay Payment Solutions Pte Ltd ("HitPay") is licensed as a Major Payment Institution (PS20200643) under Singapore's Payment Services Act for the provision of Domestic Money Transfer Services, Cross-Border Money Transfer Services and Merchant Acquisition Services. This can be confirmed on the MAS Financial Institutions Directory here. HitPay may also provide these services in conjunction with other MAS licensed or exempt partners.
HitPay Payment Solutions Pte Ltd
1 Keong Saik Road, Singapore 089109
Let's get you set up
Create an account instantly or contact us to create a custom package for your business.
Singapore
Philippines
Malaysia
Indonesia
Thailand
Australia & New Zealand
All other countries
HitPay Payment Solutions Pte Ltd ("HitPay") is licensed as a Major Payment Institution (PS20200643) under Singapore's Payment Services Act for the provision of Domestic Money Transfer Services, Cross-Border Money Transfer Services and Merchant Acquisition Services. This can be confirmed on the MAS Financial Institutions Directory here. HitPay may also provide these services in conjunction with other MAS licensed or exempt partners.
HitPay Payment Solutions Pte Ltd
1 Keong Saik Road, Singapore 089109
Let's get you set up
Create an account instantly to get started or contact us to design a custom package
for your business.
business software
Singapore
Philippines
Malaysia
Indonesia
Thailand
Australia & New Zealand
All other countries
HitPay Payment Solutions Pte Ltd ("HitPay") is licensed as a Major Payment Institution (PS20200643) under Singapore's Payment Services Act for the provision of Domestic Money Transfer Services, Cross-Border Money Transfer Services and Merchant Acquisition Services. This can be confirmed on the MAS Financial Institutions Directory here. HitPay may also provide these services in conjunction with other MAS licensed or exempt partners.
HitPay Payment Solutions Pte Ltd
1 Keong Saik Road, Singapore 089109
Let's get you set up
Create an account instantly to get started or contact us to design
a custom package for your business.
Singapore
Philippines
Malaysia
Indonesia
Thailand
Australia & New Zealand
All other countries
HitPay Payment Solutions Pte Ltd ("HitPay") is licensed as a Major Payment Institution (PS20200643) under Singapore's Payment Services Act for the provision of Domestic Money Transfer Services, Cross-Border Money Transfer Services and Merchant Acquisition Services. This can be confirmed on the MAS Financial Institutions Directory here. HitPay may also provide these services in conjunction with other MAS licensed or exempt partners.
HitPay Payment Solutions Pte Ltd
1 Keong Saik Road, Singapore 089109
Let's get you set up
Create an account instantly to get started or contact us
to design a custom package for your business.
Singapore
Philippines
Malaysia
Indonesia
Thailand
Australia & New Zealand
All other countries
HitPay Payment Solutions Pte Ltd ("HitPay") is licensed as a Major Payment Institution (PS20200643) under Singapore's Payment Services Act for the provision of Domestic Money Transfer Services, Cross-Border Money Transfer Services and Merchant Acquisition Services. This can be confirmed on the MAS Financial Institutions Directory here. HitPay may also provide these services in conjunction with other MAS licensed or exempt partners.
HitPay Payment Solutions Pte Ltd
1 Keong Saik Road, Singapore 089109