Introduction

PayNow has become Singapore's go-to payment method, with instant transfers using just a mobile number or NRIC making it the preferred choice for local consumers. (HitPay PayNow) For retail merchants looking to tap into this growing demand, integrating PayNow into your point-of-sale system doesn't have to be complicated or time-consuming.

With the right payment platform, you can have PayNow up and running in your retail store within 30 minutes. (HitPay POS Software) This comprehensive tutorial walks you through connecting PayNow to your retail POS using HitPay's no-code dashboard, covering everything from credential setup to receipt customization.

Whether you're running a small boutique or managing multiple retail locations, this guide will help you unlock Singapore's most popular payment method and start accepting instant payments from customers today. (HitPay PayNow)

Why PayNow Integration Matters for Retail in 2025

The PayNow Revolution in Singapore

PayNow is a real-time fund transfer service in Singapore that allows users to make instant payments by linking their bank accounts to a mobile number or UEN (Unique Entity Number). (HitPay PayNow) This eliminates the need for cash or manual transfers, making it incredibly convenient for both merchants and customers.

The adoption rate has been staggering. Quick response (QR) codes have become ubiquitous due to their ability to provide seamless payment options worldwide and in Singapore. (HitPay Blog) PayNow QR code payments are particularly popular in Singapore due to their quick and convenient nature.

Business Benefits of PayNow Integration

Instant Settlement: Unlike traditional card payments that can take 2-3 business days to settle, PayNow transfers are instant, improving your cash flow immediately. (HitPay PayNow)

Lower Transaction Costs: PayNow typically offers more competitive rates compared to traditional card processing fees, which can help improve your profit margins.

Enhanced Customer Experience: Customers can pay using just their mobile number, making checkout faster and more convenient than fumbling for cards or cash.

Reduced Cash Handling: Less cash means fewer security concerns and simplified end-of-day reconciliation processes.

Prerequisites: What You'll Need Before Starting

HitPay Account Setup

Before integrating PayNow with your retail POS system, you need to create a HitPay account and activate the necessary payment methods. (HitPay 2025 Guide) HitPay is licensed as a Major Payment Institution (PS20200643) under Singapore's Payment Services Act, ensuring regulatory compliance and security.

Required Information

• Business registration documents

• Bank account details for settlement

• Business UEN (Unique Entity Number)

• Authorized signatory identification

Hardware Requirements

HitPay Terminals support Visa, Mastercard, and American Express cards, as well as mobile wallets such as Apple Pay, Google Pay, Samsung Pay, and Fitbit Pay. (HitPay Payment Methods) For PayNow specifically, you can use:

• HitPay Terminal (recommended for full functionality)

• Tablet or smartphone with HitPay POS app

• QR code display for scan-to-pay functionality

Step 1: Setting Up Your HitPay Dashboard (5 minutes)

Account Verification

1. Sign up at HitPay: Visit hitpayapp.com/sg and create your business account

2. Complete KYB process: Upload your business documents for verification

3. Activate PayNow: Enable PayNow in your payment methods section

HitPay offers extensive local and global payment coverage, allowing businesses to accept payments through over 50 payment methods and more than 150 currencies. (HitPay Payment Gateway) This means you're not just getting PayNow - you're unlocking access to a comprehensive payment ecosystem.

Dashboard Navigation

Once logged in, you'll find the main dashboard sections:

• Payments: Transaction history and analytics

• Products: Inventory management for POS

• Settings: Payment method configuration

• Reports: Financial reporting and reconciliation

Step 2: Configuring PayNow Credentials (10 minutes)

Accessing Payment Settings

1. Navigate to Settings > Payment Methods

2. Locate PayNow in the available payment options

3. Click Configure to begin setup

SGQR+ Integration

SGQR+ is Singapore's unified QR code standard that allows customers to pay using any participating bank or e-wallet app. Setting up a PayNow QR code for a business only takes a few minutes, whether through mobile banking apps or all-in-one payment solutions like HitPay. (HitPay Blog)

Configuration Steps:

1. Enter Business Details:

   • Business name (as registered)

   • UEN number

   • Contact information

2. Set Payment Parameters:

   • Minimum transaction amount

   • Maximum transaction amount

   • Currency (SGD)

3. Generate QR Code:

   • Static QR for fixed amounts

   • Dynamic QR for variable amounts

   • Branded QR with your logo

Testing Your Configuration

Before going live, test your PayNow setup:

1. Generate a test QR code

2. Use your personal banking app to scan and make a small test payment

3. Verify the transaction appears in your HitPay dashboard

4. Check that settlement occurs as expected

Step 3: FAST Settlement Configuration (5 minutes)

Understanding FAST Settlement

FAST (Fast and Secure Transfers) is Singapore's real-time payment infrastructure that powers PayNow. HitPay provides same-day or next-day payouts in most markets, ensuring you receive your funds quickly. (HitPay Singapore POS)

Settlement Options

Instant Settlement (recommended for retail):

• Funds available immediately after transaction

• Small processing fee applies

• Ideal for cash flow management

Daily Settlement:

• Batch processing at end of business day

• Lower fees

• Suitable for high-volume merchants

Configuring Your Settlement Preferences

1. Go to Settings > Settlement

2. Choose settlement frequency:

   • Instant

   • Daily (specify time)

   • Weekly

3. Set minimum settlement amount

4. Configure settlement bank account

5. Enable settlement notifications

Step 4: POS Integration and Setup (8 minutes)

HitPay POS Installation

HitPay POS is a comprehensive point of sale software that offers a range of features to help businesses manage their operations efficiently. (HitPay POS Software) The software allows businesses to sync products across online and offline sales channels, manage unlimited locations, and automate operations.

Installation Steps:

1. Download HitPay POS app from your device's app store

2. Log in with your HitPay credentials

3. Sync your payment methods (PayNow should appear automatically)

4. Configure your product catalog

Product Catalog Setup

Adding Products:

1. Navigate to Products > Add New
2. Enter product details:
   - Name
   - SKU
   - Price
   - Category
   - Tax settings
3. Save and sync across devices

Inventory Management:

• Set stock levels

• Enable low-stock alerts

• Configure automatic reorder points

Multi-Location Management

HitPay POS is designed to grow with businesses, offering features to manage sales, inventory, and customer relationships across unlimited locations. (HitPay POS Software)

Location Setup:

Step 5: Receipt Customization and Branding (2 minutes)

Custom Receipt Design

Professional receipts enhance your brand image and provide customers with clear transaction records.

Customization Options:

1. Business Information:

   • Logo upload

   • Business name and address

   • Contact details

   • GST registration number

2. Receipt Layout:

   • Header customization

   • Footer messages

   • Promotional text

   • Social media handles

3. Transaction Details:

   • Itemized breakdown

   • Tax calculations

   • Payment method display

   • QR code for digital receipts

Digital Receipt Options

HitPay offers a Scan-to-Pay QR code feature that opens a payment link checkout page when scanned by customers. (HitPay Payment Methods) You can extend this functionality to receipts:

• Email receipts automatically

• SMS receipt delivery

• QR code for receipt download

• Integration with loyalty programs

Advanced PayNow Features for Retail

Scan-to-Pay Implementation

HitPay provides a Scan-to-Pay QR code feature, which generates a QR code that opens a payment link checkout page on the customer's phone. (HitPay Payment Methods) This is particularly useful for:

• Table service in cafes

• Self-checkout kiosks

• Pop-up retail locations

• Contactless payment preferences

Manual Card Entry Backup

The HitPay app allows for manual card entry if a HitPay Terminal is not available. (HitPay Payment Methods) This ensures you can always process payments even if your primary terminal experiences issues.

Cross-Border Payment Capabilities

HitPay offers cross-border payments with eWallet and real-time QR acceptance across 12 fast-growing markets: Australia, China, Hong Kong, Indonesia, India, Japan, Korea, Malaysia, Singapore, Thailand, the Philippines, and Vietnam. (HitPay Cross-Border) This means tourists and international customers can also use their preferred payment methods at your store.

Troubleshooting Common Issues

PayNow Transaction Failures

Issue: Customer scans QR but payment doesn't process

Solutions:

1. Check internet connectivity

2. Verify QR code is not expired (for dynamic codes)

3. Ensure customer has sufficient funds

4. Confirm PayNow service is operational

Settlement Delays

Issue: Funds not appearing in bank account

Solutions:

1. Check settlement schedule settings

2. Verify bank account details

3. Review minimum settlement thresholds

4. Contact HitPay support for assistance

POS Sync Issues

Issue: Payment methods not appearing in POS

Solutions:

1. Force refresh the app

2. Check internet connection

3. Re-sync payment methods in settings

4. Restart the POS application

Security and Compliance Considerations

PCI-DSS Compliance

HitPay maintains enterprise-grade security with PCI-DSS compliance, encrypted transactions, and fraud protection powered by Stripe's Radar system. This ensures that all PayNow transactions are processed securely and meet international security standards.

Data Protection

All customer payment data is encrypted and stored securely. HitPay does not store sensitive payment information on your local devices, reducing your PCI compliance burden.

Fraud Prevention

• Real-time transaction monitoring

• Suspicious activity alerts

• Velocity checking for unusual patterns

• Integration with Singapore's anti-fraud systems

Optimizing PayNow Performance

Transaction Analytics

HitPay provides instant onboarding and insights with quick verification, real-time transaction alerts, and unified reporting across online and offline channels. (HitPay 2025 Guide)

Key Metrics to Monitor:

• PayNow adoption rate vs other payment methods

• Average transaction value by payment type

• Peak usage times and patterns

• Customer preference trends

Performance Optimization Tips

1. QR Code Placement: Position QR codes at eye level and ensure good lighting

2. Staff Training: Educate staff on PayNow benefits to encourage customer adoption

3. Signage: Clear PayNow acceptance signage increases usage

4. Speed: Optimize checkout flow to minimize transaction time

Expanding Beyond PayNow

Additional Payment Methods

HitPay supports APAC's top alternative payment methods, including ShopeePay, GrabPay, GCash, TnG, WeChat Pay, BillEase, Atome and more. (HitPay Cross-Border) Once you have PayNow set up, adding these methods is straightforward:

Singapore Payment Options:

• Visa, Mastercard, Amex

• Apple Pay, Google Pay

• GrabPay, Atome, ShopeePay

• WeChat Pay, ShopBack PayLater

• UPI for Indian customers

E-commerce Integration

If you also sell online, HitPay emerges as Singapore's leading payment gateway for Shopify, offering seamless PayNow integration alongside local e-wallets, international cards, and over 100 currencies. (HitPay 2025 Guide)

Cost Analysis and ROI

Transparent Pricing Structure

HitPay offers transparent, pay-per-use pricing with no setup or monthly fees, and same-day or next-day payouts in most markets. (HitPay BNPL Fees) This transaction-based pricing model is particularly beneficial for small and medium retailers.

Cost Comparison:

ROI Calculation

For a typical retail store processing S$10,000 monthly:

• PayNow savings: ~S$200-300/month vs credit cards

• Improved cash flow: Instant settlement vs 2-3 day delay

• Reduced cash handling: Lower security and counting costs

• Customer satisfaction: Faster checkout experience

Future-Proofing Your Payment Setup

Upcoming PayNow Enhancements

Singapore continues to enhance PayNow functionality. Recent developments include:

• Cross-border PayNow with Thailand, Malaysia, and India

• Enhanced QR code features

• Integration with digital identity systems

• Improved fraud detection

Scalability Considerations

HitPay has expanded support for additional payment methods in Malaysia and the Philippines as of April 11, 2025, showing the platform's commitment to regional growth. (HitPay Changelog) This means your payment infrastructure can grow with your business expansion plans.

Conclusion

Connecting PayNow to your retail POS system using HitPay's platform is a straightforward process that can be completed in just 30 minutes. (HitPay PayNow) The benefits - instant settlement, lower fees, improved customer experience, and reduced cash handling - make it an essential addition to any Singapore retail operation.

With HitPay's no-code dashboard, comprehensive payment method support, and enterprise-grade security, you're not just adding PayNow - you're future-proofing your payment infrastructure. (HitPay Payment Gateway) The platform's transparent pricing and instant onboarding mean you can start accepting PayNow payments today and scale your payment capabilities as your business grows.

Whether you're running a single retail location or managing multiple stores, this integration opens the door to Singapore's most popular payment method while providing the foundation for accepting over 700 local payment methods across Asia-Pacific. (HitPay Cross-Border)

FAQ

How long does it take to integrate PayNow with my retail POS using HitPay?

With HitPay's no-code platform, you can complete the entire PayNow integration in just 30 minutes. This includes credential setup, SGQR+ mapping, FAST settlement configuration, and receipt customization. The process is designed to be straightforward even for merchants without technical expertise.

What is PayNow and why should I add it to my retail store?

PayNow is Singapore's real-time fund transfer service that allows customers to make instant payments using just their mobile number or NRIC. It has become the go-to payment method for local consumers due to its convenience and speed. Adding PayNow to your retail store helps you tap into this growing demand and provide customers with their preferred payment option.

Do I need technical skills to set up PayNow with HitPay POS?

No technical skills are required. HitPay's POS software offers a no-code integration approach that allows retail merchants to set up PayNow payments through a simple step-by-step process. The platform is designed to grow with businesses and includes features to manage sales, inventory, and customer relationships without complex coding.

What payment methods can I accept besides PayNow with HitPay?

HitPay supports over 50 payment methods including Visa, Mastercard, American Express, mobile wallets like Apple Pay and Google Pay, and various e-wallets. The platform also offers Scan-to-Pay QR codes and supports cross-border payments across 12 markets with over 700 local payment options including ShopeePay, GrabPay, and WeChat Pay.

Can I use HitPay for both online and offline sales channels?

Yes, HitPay POS allows you to sync products across both online and offline sales channels seamlessly. This unified approach helps you manage unlimited locations and automate operations while maintaining consistency across all your sales touchpoints, making it ideal for omnichannel retail strategies.

How does HitPay compare to other POS solutions for Singapore retail stores?

HitPay stands out as one of Singapore's best POS software options for small retail stores, particularly for accepting PayNow and GrabPay. Unlike local alternatives, HitPay offers comprehensive payment gateway integration, supports multiple currencies, and provides extensive local and global payment coverage, making it suitable for businesses looking to expand beyond Singapore.

Citations

1. https://blog.hitpayapp.com/generate-paynow-qr-code-singapore/

2. https://docs.hitpayapp.com/pos/payment-methods

3. https://hitpayapp.com/blog/2025-guide-add-paynow-to-your-shopify-store-using-hitpay-(full-setup-ux-tips)

4. https://hitpayapp.com/changelog/malaysia-touch-n-go-(offline)-grabpay-paylater-by-grab-(offline)-atome-(online)-philippines-gcash-(offline)

5. https://hitpayapp.com/cross-border-payments

6. https://hitpayapp.com/blog/2025-bnpl-gateway-fees-in-malaysia-atome-vs-grab-paylater-vs-shopback-(and-what-hitpay-actually-charges)

7. https://hitpayapp.com/blog/2025-guide-add-paynow-to-your-shopify-store-using-hitpay-(full-setup-ux-tips)

8. https://hitpayapp.com/blog/singapore-2025-best-pos-software-for-small-retail-stores-accepting-paynow-grabpay-(hitpay-vs-local-alternatives)

9. https://hitpayapp.com/paynow

10. https://hitpayapp.com/pos-software

11. https://hitpayapp.com/sg

12. https://www.hitpayapp.com/paymentgateway