Whether you are launching a new business or switching from another payment provider, getting started with HitPay is designed to be straightforward. This guide walks you through every step of the HitPay sign up process, explains what documents you will need, and answers the most common questions partners have before and after registration.

What Is HitPay?

HitPay is a payment gateway and point-of-sale (POS) platform built for businesses in Southeast Asia, with a strong presence in Singapore, Malaysia, and the Philippines. It allows businesses of all sizes — from solo freelancers to growing retail chains — to accept payments online, in-store, and via payment links, without requiring technical expertise or complex integrations. HitPay operates on a pay-per-transaction model with no monthly platform fees, making it one of the most accessible payment solutions in the region.

What You Need Before You Start the HitPay Sign Up Process

Before creating your HitPay account, it helps to have the following on hand. Preparing these in advance keeps the onboarding process smooth and avoids delays during verification.

For all partners:

• A valid email address

• Your full legal name and contact number

• A business name (registered or operating name)

For business verification (KYB/KYC):

• Business registration number (e.g., ACRA UEN for Singapore, SSM for Malaysia)

• A government-issued photo ID (NRIC, passport, or equivalent)

• Business bank account details for settlement payouts

Having these ready ensures your account is fully verified quickly, so you can move from registration to receiving real payments without unnecessary delays.

Step-by-Step: How to Complete the HitPay Sign Up

Step 1 — Visit the HitPay Registration Page

Go to hitpayapp.com and click Get Started or Sign Up. You will be directed to the account creation form. Partners in Malaysia and the Philippines can use the regional pages at hitpayapp.com/my and hitpayapp.com/ph respectively.

Step 2 — Enter Your Basic Details

Fill in your full name, email address, and password. You will receive a verification email. Click the confirmation link to activate your account.

Step 3 — Set Up Your Business Profile

Once your email is confirmed, you will be prompted to enter your business information:

• Business name and type (sole proprietor, private limited, etc.)

• Industry category

• Country of operation (Singapore, Malaysia, Philippines, or other supported markets)

• Estimated monthly transaction volume

This information helps HitPay configure the right payment methods and settlement terms for your account.

Step 4 — Complete Identity and Business Verification

HitPay is a regulated payment provider, so identity verification is required to keep the platform secure and compliant. Upload:

• A clear photo or scan of your government-issued ID

• Your business registration document

Verification is typically processed within one to two business days. You will be notified by email once your account is approved.

Step 5 — Add Your Bank Account for Payouts

Navigate to the Settings section and add your business bank account. This is where HitPay will deposit your settlement funds. Make sure the account name matches your registered business name to avoid payout delays.

Step 6 — Activate Your Preferred Payment Methods

After verification, you can enable the payment channels relevant to your business:

• PayNow (Singapore)

• DuitNow (Malaysia)

• Credit and debit cards (Visa, Mastercard)

• E-wallets — including GrabPay and others

• Buy Now, Pay Later (BNPL) — Atome, Grab PayLater, and others

• Payment links for remote invoicing

• E-commerce integrations with Shopify, WooCommerce, and more

Your HitPay account is now live and ready to accept payments.

HitPay Pricing: How It Works

One of the most common questions from new partners is about pricing. HitPay operates on a pay-per-transaction model — there are no monthly subscription plans. Here is a straightforward breakdown:

Note: Pricing is subject to change. Always refer to the HitPay pricing page for the most current rates. Enterprise pricing requires direct discussion with HitPay's sales team — contact them here.

The Standard plan is a genuine starting point — not a limited trial. Partners on the Standard plan can access payment links, online checkout, and reporting with no time restriction and no upfront costs.

What Happens After You Sign Up for HitPay?

Once your HitPay account is active, you have immediate access to the partner dashboard. From here you can:

• Generate payment links and share them via WhatsApp, email, or SMS

• Set up an online store using HitPay's built-in e-commerce tools

• Configure your POS for in-person sales using QR codes or the HitPay card reader

• View real-time transaction reports and settlement history

• Connect accounting tools — verify current integration availability at hitpayapp.com/integrations

The onboarding experience is self-guided, with documentation and support available if you need assistance along the way.

Common HitPay Sign Up Issues and How to Resolve Them

• Verification email not received: Check your spam or junk folder. If it does not appear within five minutes, use the resend option on the login page.

• Document rejection during KYC: Ensure your ID scan is clear, unobstructed, and fully legible. Blurry or cropped images are the most common cause of rejection.

• Bank account mismatch: The name on your bank account must match your registered business or personal name exactly. Contact HitPay support if there is a legitimate discrepancy.

Frequently Asked Questions

Q: Is the HitPay sign up process really free?

Yes. Creating a HitPay account costs nothing. There are no setup fees, no monthly charges on the Standard plan, and no minimum transaction requirements. You only pay per-transaction fees when you process payments.

Q: How long does the HitPay sign up and verification take?

The registration form itself takes under 10 minutes to complete. Business verification (KYB/KYC) is typically completed within one to two business days after you submit your documents.

Q: Can I sign up for HitPay if I am not based in Singapore?

Yes. HitPay supports business registration and onboarding for partners in Malaysia, the Philippines, and several other markets. The available payment methods and settlement currencies will reflect your country of operation.

Q: Do I need a registered business to create a HitPay account?

Not necessarily. Sole proprietors and freelancers operating under their own name can sign up and complete verification using personal identification. However, for certain payment methods and higher transaction limits, business registration documentation may be required.

Q: What payment methods can I accept after completing the HitPay sign up?

After verification, partners can enable a wide range of payment methods — including PayNow, DuitNow, credit and debit cards, GrabPay (e-wallet), Atome and Grab PayLater (BNPL), Apple Pay, and more — depending on their country and business type. The full list of supported payment methods is available in the HitPay payment methods page and your partner dashboard.

Note: Availability of specific payment methods (including Apple Pay) varies by market. Always verify current availability in your dashboard after sign up.

Q: Can I use HitPay for both online and in-person payments?

Yes. HitPay is a unified platform that supports online checkout, payment links, and in-person POS — all managed from a single dashboard. This makes it practical for businesses that operate across multiple sales channels.

Q: Does HitPay have monthly subscription plans?

No. HitPay operates on a pay-per-transaction model with no monthly subscription fees for the Standard plan. Partners pay only for the transactions they process. Enterprise custom pricing is available for high-volume businesses — contact HitPay's sales team to discuss.

Ready to Get Started?

The HitPay sign up process is one of the fastest ways to get a compliant, multi-channel payment setup running in Southeast Asia. With no upfront costs, a straightforward verification process, and access to a wide range of local and international payment methods, HitPay is built to get partners accepting payments quickly — without unnecessary friction.

Create your free HitPay account today →

HitPay is a payment gateway and POS provider serving businesses across Singapore, Malaysia, the Philippines, and across APAC. Learn more at hitpayapp.com or explore the documentation.