Terms of service
Terms of service
Terms of service
Effective Date: July 2024
Effective Date: July 2024
Effective Date: July 2024
SECTION A: GENERAL TERMS OF SERVICE
1. GENERAL
1.1 Terms of Service. These Terms of Service (the "Terms") are provided by HitPay Payment Solutions Pte. Ltd., including, where applicable, all of its subsidiaries, brands, related or associated companies/brands (collectively referred to as "HitPay", "we", "us", or "our") and sets out the terms and conditions of use pursuant to which you may interact with the services provided by HitPay from time to time including but not limited to the e-commerce payment gateway services provided by HitPay, whether such services are provided online and/or offline (collectively, the "Services").
1.2 Platforms. By using our Services, which include your use of our website (https://www.hitpayapp.com) and where applicable, our mobile application, application programming interfaces, software libraries and any other resources (whether online or offline) made available to you from time to time that are developed or owned by HitPay, through which you access and use our Services (the "Platforms"), downloading or installing, accessing, browsing, or registering to use our Platforms, and the making of any transient or incidental copies of our Platforms on your designated devices, you confirm the following: (i) you have read, understood and accepted these Terms as a binding contract, (ii) you authorise us to carry out our roles and responsibilities as mentioned (whether expressly or impliedly) in these Terms, (iii) you are of legal age in the jurisdiction in which you reside to form a binding contract with us; and (iv) you have the authority to enter into these Terms personally, and if applicable, on behalf of any entity on whose behalf you are acting.
1.3 Compliance. The provision of our Services and your use of the Platforms is conditional upon your acceptance of the Terms, together with the Acceptable Use Policy and the Privacy Policy. You also agree to abide by any other community guidelines or rules of conduct we may issue or otherwise make available from time-to-time which, to the extent indicated as being mandatory in such policy, are hereby incorporated by reference and form an integral part of these Terms (collectively with the Acceptable Use Policy and Privacy Policy, the ("Company Policies")). Where we partner with an affiliate to provide the Services, you will need to agree to any policies or terms of the affiliate as well. We reserve the right to revoke your access to the Platforms if we learn or reasonably suspect that you are not complying with these Terms or any Company Policies.
If you do not agree to these Terms of Service, please do not use our Platforms.
2. CHANGES TO THESE TERMS
2.1 Revision of Terms. We may revise these Terms (including any Company Policies) at any time. Please review these Terms and our Company Policies regularly, as they are binding on you. If we make material changes, we will provide you with additional notice, such as posting a statement on our Platforms or sending you an email notification. Your continued use of the Platforms on or after such changes take effect constitutes acceptance of those changes, to the extent permitted by law. We will not have any liability to you for any of the foregoing actions. If you object to any such changes, your sole recourse is to stop using our Platforms.
3. OUR PLATFORMS
3.1 Revisions to Our Platforms. We reserve the right to modify or discontinue the Platforms (or any part thereof) at any time. This includes the right to add or remove features or functionality, change content, or cease to support any individual component of the Platforms at our sole discretion. You agree that we will not have any liability to you for the foregoing actions. If we change the Platforms in a manner that materially reduces functionality, we will provide an email notification to you no less than thirty (30) days prior to the effective date of the change. If you object to any such changes, your sole recourse is to stop using the Platforms. Continued use of the Platforms after the date any such changes take effect constitutes your agreement to such changes.
3.2 No Guarantee. We do not guarantee that our Platforms, or any content in them, will be free from errors or omissions. You agree that it shall be your responsibility to update the Platforms to the latest version as and when such updates become available.
4. ACCESSING OUR PLATFORMS
4.1 Access to Our Platforms. You may download, install and generally access our Platforms free of charge. However, certain acts or use of the Platforms may result in costs being incurred by you.
4.2 Availability of Platforms. We do not guarantee that our Platforms, or any content on them, will always be available or be uninterrupted. Access to our Platforms is permitted on a temporary basis. We will not be liable to you if, for any reason, our Platforms are unavailable at any time or for any period. You agree that we shall have the right to access your mobile phone's photo library to enable you to upload photos onto the Platforms.
4.3 Data Collection. Any personal data/information collected by HitPay in connection with your use of our Platforms will be governed by HitPay's Privacy Policy. By accessing or using our Platforms in any manner, you consent to our Privacy Policy and you agree that HitPay may collect and use personal data/information from and about you in accordance with such policy.
In respect of users accessing our Platforms from the United Kingdom, the following Clause 4.3A (Data Collection (United Kingdom)) shall apply in substitution and replacement of Clause 4.3 (Data Collection) above.
4.3a Data Collection (United Kingdom). Any personal data/information collected by HitPay in connection with your use of our Platforms shall be governed by HitPay's Privacy Policy.
4.4 Loss of Data. You understand and agree that HitPay may utilise servers or other cloud-based platforms to store your data. You further acknowledge that there may be circumstances where we may be unable to retrieve any data stored in such servers or other cloud-based platforms.
4.5 Deleting Your Account. You may delete your account on our Platforms at any time provided that you have fulfilled all your payment and contractual obligations. You acknowledge that the deletion of your account may result in the permanent deletion of any data/information (as applicable) that is stored on the Platforms relating to your account. Even if you delete your account, we may have legal or business grounds for retaining some of this data/information (as applicable) in a secure place on our own servers. This personal data/information (as applicable) will continue to be stored in accordance with our Privacy Policy.
5. YOUR ACCOUNT AND RELATIONSHIPS
5.1 Account. You agree that you will not solicit, collect or use the login credentials of other Platforms users. To set up an account with us ("Account"), you agree to provide us with your name, company name (if applicable), contact number and email address, and agree to allow us to contact you through such email address and/or contact number to assist with the setting up of your Account. It is a condition of your use of the Services that you provide true, accurate, current and complete information about yourself and that you maintain and promptly update such information to keep it accurate, current, and complete. We reserve the right, at our sole discretion, to refuse, suspend, or terminate your access to the Platforms upon discovery (or reasonable suspicion) that any information you have provided us is not accurate, current, or complete, or otherwise violates these Terms.
5.2 Use. Except as otherwise required by applicable law, you are responsible for all activity that occurs via your account, whether or not authorised by you. It is your responsibility to maintain the confidentiality of your Account and the information in your Account. You may never use another person's Account and you may not provide another person with the login credential used to access your Account. You must notify us immediately of any unauthorised used (or suspicion of unauthorised use) of your login credential or your Account, or any other breach of security related to your use of the Platforms. We may assist you with securing your Account from any further unauthorised use, but you are solely responsible for losses due to lost or stolen login credential, Account information and any other unauthorised use or modification of your Account. We will not be responsible for any liabilities, losses, or damages arising from or related to any unauthorised use of your Account, regardless of whether you have notified us of such unauthorised use.
5.3 Third-Party Services.
a) HitPay partners with certain third-party service providers ("Third-Party Service Providers") to provide certain services and functions that are made available on our Platforms. Such Third-Party Service Providers may request for additional information, including, but not limited to, unique entity number, company registration number, bank account details and details of your business (if applicable). In order for us to provide the Services, you agree to provide such details to the Third-Party Service Providers. Your usage of these Third-Party Service Providers constitutes your acceptance and agreement to be bound by the relevant third-party provider's terms and conditions, privacy policy or any amendments to the foregoing, in each case as applicable from time to time. It is your responsibility to read and understand the terms and policies of these Third-Party Service Providers and to decide whether to proceed. We are not liable for any act or omission of the Third-Party Service Providers.
b) In respect of cross-border money transfer services, we may, at our discretion, provide certain services in conjunction with our subsidiaries or other third-party payment service providers, to provide inbound or outbound remittance service in Singapore as well as facilitate remittance between entities in different countries even if monies are not accepted or received in Singapore. By utilising our cross-border money transfer services, you acknowledge and agree that these services may be facilitated either directly by HitPay, or through its subsidiaries or our partnerships with third-party payment service providers.
The following Clause 5.4 (Your Relationship with Singapore Payment Partners) and Clause 5.5 (Our Role as a Gateway Provider) apply in respect of users accessing our Platforms from Singapore.
5.4 Your Relationship with Singapore Payment Partners. In accordance with the terms set out herein, we partner with certain Third-Party Service Providers in Singapore who provide payment services used by you on our Platforms (the "Singapore Payment Partners"), including but not limited to the following (as may be amended and/or varied by HitPay from time to time):
a) Stripe Payments Singapore Pte. Ltd. and/or its affiliated entities (currently trading as 'Stripe');
b) GPay Network(s) Pte. Ltd. and/or its affiliated entities (currently trading as 'Grab');
c) Shopback Financial Services Singapore Pte. Ltd. and/or its affiliated entities (currently trading as 'Shopback');
d) Shopeepay Private Limited and/or its affiliated entities (currently trading as 'ShopeePay');
e) Beeconomic Singapore Pte. Ltd. and/or its affiliated entities (currently trading as 'Fave'); and
f) Apaylater Financials Pte. Ltd. and/or its affiliated entities (currently trading as 'Atome').
In order for us to provide the Services, you may be required to open an account with the relevant Singapore Payment Partners and agree to their terms of service, along with any other requirements of the relevant Singapore Payment Partners during the account opening process or whilst receiving services from us or the relevant Singapore Payment Partners. If you do not agree to the relevant Singapore Payment Partners' terms of service or meet the relevant Singapore Payment Partners' requirements for opening an account, you cannot use the Platform or the Services.
Your usage of these Singapore Payment Partners services constitutes your acceptance and agreement to be bound by the relevant Singapore Payment Partners' terms and conditions, privacy policy, or any amendments to the foregoing, in each case as applicable from time to time. It is your responsibility to read and understand the terms and policies of these Singapore Payment Partners and to decide whether to proceed, and we disclaim all liability in respect of your relationship with such third party service providers.
5.5 Our Role as a Gateway Provider. As a component of the Services, we provide a gateway to connect you to the relevant Singapore Payment Partners' platforms. All payment processing activities are undertaken by the relevant Singapore Payment Partners, and not us, and the liability for any services performed by the relevant Singapore Payment Partners is as agreed solely between you and the relevant Singapore Payment Partners during the account creation process. We also do not provide advice or support on your relationship with the Singapore Payment Partners platforms or the use of their services.
The following Clause 5.6 (Your Relationship with Stripe) and Clause 5.7 (Our Role as a Gateway Provider) apply in respect of users accessing our Platforms from Australia, New Zealand, or the United Kingdom.
5.6 Your Relationship with Stripe. Stripe Payments Australia Pty Ltd, Stripe New Zealand Limited, Stripe Payments Europe Limited, and Stripe Payments UK Ltd (collectively known as "Stripe") are Third-Party Service Providers. In accordance with the terms set out herein and in order for us to provide the Services, you are required to open an account with Stripe and agree to their terms of service, along with any other requirements of Stripe during the account opening process or whilst receiving services from us or Stripe. If you do not agree to Stripe's terms of service or meet Stripe's requirements for opening an account, you cannot use the Platform or the Services.
5.7 Our Role as a Gateway Provider. As a component of the Services, we provide a gateway to connect you to Stripe's payment platforms. All payment processing activities are undertaken by Stripe, and not us, and the liability for any services performed by Stripe is as agreed solely between you and Stripe during the account creation process. We do not provide any payment processing services in Australia, New Zealand, or the United Kingdom. We also do not provide advice or support on your relationship with Stripe or the use of their services.
6. DUE DILIGENCE CHECKS
6.1 Due Diligence. We may be required by law to carry out customer due diligence checks on you before successfully setting up your Account and allowing you use of our Platforms. You agree to cooperate with all requests made by us or any of our Third-Party Service Providers in relation to your Account for the purposes of identifying and authenticating your identity. We reserve the right to close, suspend or limit access to your Account and the Platforms if we are unable to obtain or verify your information.
6.2 Addressing Security Risks. We have briefly set out our Anti-Money Laundering (AML) and Counter-Financing of Terrorism (CTF) Policy in the Appendix hereto, which we must comply with in order to address risks relating to money-lending and financing of terrorism.
7. INTELLECTUAL PROPERTY RIGHTS
7.1 Ownership of Intellectual Property Rights. You acknowledge that the intellectual property rights in or to the Platforms are owned by us. No part or parts of the Platforms may be reproduced, distributed, republished, displayed, broadcast, hyperlinked, transmitted, adapted, modified to create derivative works or otherwise commercially exploited in any manner or by any means or stored in an information retrieval system without our prior written permission. The trade marks, service marks, and logo(s) ("Trade Marks") used and displayed in or through the Platforms are registered and unregistered Trade Marks of ours or our affiliates or licensors. Nothing in the Platforms should be construed as granting, by implication, estoppel, or otherwise, any licence or right to use any Trade Marks displayed in or through the Platforms, without our written permission. All other names, brands, and marks that may appear in association with our Platforms remain the property of their respective owners and appear for identification purposes only.
8. RELIANCE ON INFORMATION
8.1 No Reliance on Information. Any content on our Platforms is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Platforms.
8.2 Accuracy of Content. Although we make reasonable efforts to update the information on our Platforms, we make no representations, warranties or guarantees, whether express or implied, that the content on our Platforms is accurate, complete or up-to-date.
9. LIMITATION OF OUR LIABILITY
9.1 Limitations. To the extent permitted by law, we exclude all conditions, warranties or representations, whether express or implied, including but not limited to the implied warranties and/or conditions of merchantability, of satisfactory quality, of fitness for a particular purpose, of accuracy, of security, of accessibility, of quiet enjoyment, and of noninfringement of third-party rights. No oral or written information or advice given by HitPay or its authorised representatives shall create a warranty. Where we are found to be liable for breach of any warranty guarantee or condition implied by statute and which we cannot lawfully exclude, our liability is limited (to the extent permitted by law) to the resupply of services (if the breach of the warranty guarantee or condition relates to the provision of the Services) or the resupply of goods (if the breach of the warranty guarantee or condition relates to the provision of the goods, including software).
9.2 Exclusions. We will not be liable to you or any third party for any loss or damage (including loss of revenue or anticipated profits, loss of goodwill, professional costs and expenses, loss of business, loss of data, computer failure or malfunction), or injury or any direct, indirect, consequential, special, punitive, or other damages, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
a) use of or reliance on any content displayed on our Platforms other than in accordance with these Terms. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your mobile phone, computer equipment, computer programs, data or other material due to your use of our Platforms or to your downloading of any content on it, or on any other Platforms or websites linked to it;
b) our compliance with any instruction given or purported to be given by you relating to a transaction performed via the Platforms ("Transaction"), notwithstanding that the integrity of the information comprised in such instruction may have been compromised or impaired during transmission, provided that such compromise or impairment would not have been apparent to a reasonable person receiving such instruction;
b) our compliance with any instruction given or purported to be given by you relating to a transaction performed via the Platforms ("Transaction"), notwithstanding that the integrity of the information comprised in such instruction may have been compromised or impaired during transmission, provided that such compromise or impairment would not have been apparent to a reasonable person receiving such instruction;
c) use of your Account and the Platforms by third parties, whether authorised or unauthorised by you;
d) your transfer of funds to the wrong mobile number or the wrong recipient;
e) any inaccurate, delayed or otherwise defective payment due to (or contributed by) Third-Party Service Providers;
f) theft or loss of your device, hardware and/or equipment on which the Platforms may be installed;
g) your inability to effect or complete any Transaction due to system maintenance or breakdown/non-availability of the Platforms or any network;
h) you being deprived of the use of the Platforms as a consequence of any action or inaction by us; and
i) any failure by us to perform any obligation or observe any of these Terms if such failure arises from a failure of, or any unauthorised and/or unlawful access to, any machine, data processing system or transmission link or any act of force majeure such as acts of God, war or warlike hostilities, civil commotions, riots, blockades, embargoes, sabotage, strikes, lock-outs, fire, flood, shortage of material or labour, unforeseeable delay in deliveries from sub-contractors, or any event outside our control.
HITPAY ASSUMES NO RESPONSIBILITY OR LIABILITY WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH ANY THIRD-PARTY WEBSITE, PRODUCT, SERVICES, OR CONTENT INTEGRATED IN, LINKED TO, OR OTHERWISE ACCESSIBLE THROUGH THE SERVICES.
9.3 Loss of Data. You understand that you are solely responsible for any damage to your computer system or loss of data that results from any material downloaded from or otherwise provided through our Platforms. Any content or information accessed by or provided to you through our Platforms is provided "as is," "with all faults," and "as available." To the maximum extent permitted at law, HitPay, its agents, and its licensors do not warrant the accuracy, completeness, current-ness, non-infringement, merchantability or fitness for a particular purpose of any content or information available through its website or network. You access such content or information at your own risk. You release and indemnify us from any and all loss or damage arising out of any loss of data or corruption of data during the transfer of such data.
10. UPLOADING CONTENT TO OUR PLATFORM
10.1 Standards and Rights of Uploaded Content. Where you make use of a feature that allows you to upload content to our Platforms, or to contact other users of our Platforms, you must comply with the content standards set out in our Acceptable Use Policy. You irrevocably and unconditionally represent and warrant that any content you upload to our Platforms or through our Platforms complies with the standards set out in our Acceptable Use Policy.
10.2 Intellectual Property Rights. You irrevocably and unconditionally represent and warrant that any content you upload to our Platforms or through our Platforms does not violate, misappropriate or infringe the rights of any third party, including but not limited to privacy rights, copyrights, trade mark and/or any other intellectual property rights.
10.3 Rights Reserved. We have the right to disclose your identity to any third party claiming that any content posted or uploaded by you to our Platforms constitutes a violation of their intellectual property rights.
10.4 Accuracy of Content. We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our Platforms.
10.5 Removal of Content. We have the full discretion to remove your content from our Platforms where your content does not comply with the content standards set out in our Acceptable Use Policy or your content is deemed otherwise inappropriate for our Platforms. We shall not be liable to you in whatsoever manner should we choose to remove your content from our Platforms.
11. INDEMNITY
Indemnity. By using our Platforms, you irrevocably and unconditionally agree and undertake that you shall indemnify us against any claims, liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect, consequential loss, loss of profits, loss of goodwill, loss of business, loss of data, legal and other professional costs and expenses) suffered by us due to (a) any infringement of third party rights caused by your usage, including but not limited to any third party intellectual property rights, (b) any breach of any applicable laws, including but not limited to data protection laws and/or (c) any breach by you of these Terms.
12. VIRUSES
12.1 State of Platforms. We do not guarantee that our Platforms will be secure or free from bugs or viruses. We will not be responsible for or obligated to carry out bug fixes of the Platforms. We do not guarantee that the Platforms will work on your mobile phone or other devices
12.2 User Responsibility for Self-Protection. You are responsible for configuring your information technology, computer programmes and platforms in order to access our Platforms. You should use your own virus protection software.
12.3 User Responsibility for Protection of Others. You must not misuse our Platforms by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious and/or technologically harmful. You must not attempt to gain unauthorised access to our Platforms, the server on which our Platforms are stored or any server, computer or database connected to our Platforms. You must not attack our Platforms via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you may be committing an offence under the applicable laws and regulations. We will not hesitate to report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Platforms will cease immediately.
SECTION B: API TERMS OF SERVICE
13. API TERMS OF SERVICE
13.1 API Terms of Service. The Application Programming Interface (together with any updates, upgrade, modifications and/or patches) ("API") is provided and owned by HitPay. For the purposes of this Section B (API Terms of Service), "you" and "your" refers to any person and/or entity who/that has received access to or use of the API from us or is otherwise accessing and/or using the API.
13.2 Compliance. The API is intended to enable you to access the Platforms and use the contents therein in your applications and websites, in accordance with your declared intended use of such content, as informed to us when you applied to be provided with the API (the "Purposes of Use"). By accessing and/or using the API, you agree that you have read and understood these Terms of Service, including the terms set out in this Section B (API Terms of Service), and agree to be bound by them. If you do not agree to be bound by these Terms, you must stop accessing and/or using the API, completely remove the API from your system and not keep any copy of the API.
13.3 User Consent. By accessing and/or using the API, you hereby consent to HitPay, its officers, employees, servants, agents, representatives and sub-contractors collecting, using, disclosing and/or retaining your personal data/information (as applicable) for the purpose of providing you with the API. Our use of your personal data/information (as applicable) is further outlined in our Privacy Policy. For further details on HitPay's Privacy Policy, you may contact support@hit-pay.com.
In respect of users accessing our Platforms from the United Kingdom, the following Clause 13.3A (Personal Data (United Kingdom)) shall apply in substitution and replacement of Clause 13.3 (User Consent) above.
13.3A Personal Data (United Kingdom). In connection with your accessing and/or using the API, HitPay may collect, use, disclose and/or retain your personal data as further outlined in our Privacy Policy.
13.4 Terms Governing Third Party Access. If any third-party product and/or services are integrated into or are components of the API, your access and/or use of these third-party products and/or services are subject to the applicable terms and conditions of the relevant third-party vendors and you agree to be bound by and to comply with these terms and conditions in your access and/or use of these third-party products and/or services. For the avoidance of doubt, we are not responsible and provide no warranty in relation to these third-party products and services.
13.5 Terms Governing Revisions. These Terms shall also govern any updates, upgrades, modifications and/or patches provided by us that replace and/or supplement the API, unless such update, upgrade, modification and/or patch is accompanied by separate terms of use in which case, those terms shall apply.
13.6 Change of Terms. We may change these Terms from time to time and shall notify you of any such change. If you use or access the API after such change, you are deemed to have agreed to such changes and to be bound by it.
13.7 Accuracy of Your Information. You warrant that any information which you have provided to us in order to obtain the API from us is accurate and complete for the duration of your access and/or use of the API.
14. DISCLAIMER AND EXCLUSION OF WARRANTIES
14.1 Disclaimer and Exclusion of Warranties. To the maximum extent permitted at law, the API is provided "as is" and "as available" with no warranties whatsoever, other than warranties, guarantees or conditions that are implied by statute and which we cannot lawfully exclude. We disclaim all express and implied warranties, including implied warranties of accuracy, merchantability, fitness for a particular purpose, and non-infringement. We shall not be responsible or liable for any error, delay, or interruption in the operation of the API. We make no guarantee, representation or warranty regarding the availability, timeliness, reliability, accuracy, completeness, accessibility, quality, operation, functionality or usefulness of any portion of the API. We do not guarantee that the API will be error-free or will be available, will operate in an uninterrupted manner; or will be free of viruses, worms, defects, trojan horses, malware or any items of a destructive nature. We do not guarantee that the API will operate or function on or with any electronic device(s) or operating system. Your use of the API is voluntary and is wholly at your own risk. To the maximum extent permitted by law, you are solely responsible for any liability, loss or damage that you may incur through or in connection with the use of the API. Where we are found to be liable for breach of any warranty, guarantee or condition implied by statute and which we cannot lawfully exclude, our liability is limited (to the extent permitted by law) to the resupply of the API.
The following Clause 14.2 (Exclusion of Statutory Warranties (New Zealand)) applies in respect of users accessing our Platforms from New Zealand.
14.2 Exclusion of Statutory Warranties (New Zealand). If you are in trade and are acquiring the Services for business purposes, the guarantees under the Consumer Guarantees Act 1993 of New Zealand and sections 9, 12A, 13 and 14(1) of the Fair Trading Act 1986 of New Zealand do not apply.
The following Clause 14.3 applies in respect of users accessing our Platforms from Australia who are consumers within the meaning of the Competition and Consumer Act 2010 of Australia (the "Australian Consumer Law").
14.3 Application of Australian Consumer Law. To the extent that you acquire goods or services from us as a consumer within the meaning of the Australian Consumer Law, you have certain rights and remedies (including consumer guarantee rights) that cannot be excluded, restricted or modified by agreement. To the extent that the Australian Consumer Law permits us to limit our liability, then our liability shall be limited to: (a) in the case of services, supplying the services again or payment of the cost of having the services supplied again; and (b) in the case of goods, replacing the goods, supplying equivalent goods or repairing the goods, or payment of the cost of replacing the goods, supplying equivalent goods or having the goods repaired.
15. NO SUPPORT
No Support. You agree that we have no obligation whatsoever to provide any maintenance, support, and/or other services (including any documentation, error corrections, updates, upgrades, bug fixes, and/or enhancements) in relation to the API. However, if any updates, upgrades, modifications and/or patches are provided by us, you shall install such updates, upgrades, modifications and/or patches to keep your installation of the API updated to the most recent release.
16. LICENSES
16.1 Terms of Licenses Granted. Subject to your compliance with these Terms, we grant you a limited, royalty-free, non-exclusive, personal, revocable, non-sublicensable, and non-transferable licenses for the Purposes of Use.
16.2 Limitations of Licenses. The API is licensed, and not sold, to you. You shall utilise the API only as permitted by these Terms. You shall not and shall not permit any other party to:
a) modify, adapt, improve, enhance, alter, or create derivative works of the API;
b) use or merge the API, or any component or element thereof, with other software, databases, and/or services not authorised by us;
c) sublicense, distribute, sell, or otherwise transfer the API to any third party;
d) use the API as part of a service bureau, or lease, rent, sell, or loan the API to any third party;
e) reverse engineer, decompile, decrypt, disassemble, or otherwise attempt to derive the source code or structure of the API;
f) circumvent, or attempt to circumvent, any electronic protection measures in place to regulate or control the access to and use of the API;
g) violate any applicable laws, rules and/or regulations in connection with your access and/or use of the API;
h) perform any action with the intent of introducing into the API viruses, worms, defects, trojan horses, malware, or any items of a destructive nature;
i) develop, distribute or sell any software or other functionality capable of launching, being launched from, or otherwise integrated with the API; or
j) remove, alter, or obscure any copyright notice or any other proprietary notice that appears on or in the API.
17. INTELLECTUAL PROPERTY RIGHTS
17.1 Ownership of Intellectual Property Rights. The API and all content made available through the API (including pages, documents, images, audio, and video), and the source and object codes, the format, directories, queries, algorithms, structure and organisation of the API, are proprietary to us or our licensors, and all intellectual property rights associated therewith, whether registered or not, are protected by law and owned by or licensed to us.
17.2 Display of Credit. All content from our website that is used or displayed on your websites or mobile applications, through the API, shall be accompanied by a credit to us or the appropriate content owners. Such credit shall be displayed conspicuously. Where any such content is stipulated to be subject to a creative commons license, you agree to use such content in accordance with the terms of the applicable creative commons license.
17.2 Display of Credit. All content from our website that is used or displayed on your websites or mobile applications, through the API, shall be accompanied by a credit to us or the appropriate content owners. Such credit shall be displayed conspicuously. Where any such content is stipulated to be subject to a creative commons license, you agree to use such content in accordance with the terms of the applicable creative commons license.
18. SUSPENSION AND TERMINATION
18.1 Suspension and Termination Without Cause. We may in our sole and absolute discretion, at any time and without assigning any reason, suspend or terminate these Terms and your access to and use of all or part of the API, with or without notice.
18.2 Suspension and Termination With Cause. We may also terminate these Terms and suspend or terminate your access and use of the API, at our sole and absolute discretion, if you breach these Terms and/or any of the terms and conditions governing the use of the content made available through the API.
18.3 Duration of Binding Terms. You may stop using the API and terminate these Terms at any time. These Terms will continue to bind until termination.
18.4 Actions after Termination. Upon suspension or termination, you shall immediately remove and delete the API and any cached or stored content, along with any related documentation (and any copies thereof) that you may have received or otherwise may possess.
19. USER ACKNOWLEDGEMENTS
19.1 Obligation and Liability of Our Platforms. You agree that we have no obligation to provide, or continue to provide, the API, or any part thereof, now or in the future. You agree that we are not liable to you or any third party for any modification, cessation, or termination of the API (including modification, cessation or termination of your right to use the API).
19.2 User Responsibility for API-Related Hardware and Software. You agree that you are responsible for obtaining and maintaining all telecommunications, broadband, software, hardware, equipment, and services needed to access and/or use the API, and for paying all charges related thereto.
19.3 User Responsibility for API Usage. In choosing to access and/or use the API, you agree to do so on your own initiative and at your own risk, and you are responsible for complying with all applicable laws, rules and regulations.
The following Clause 19.4 (Export) applies in respect of users accessing our Platforms and/or API from the United States.
19.4 Export. You may not use or otherwise export or re-export our Platforms and/or API, except as authorised by United States law and the laws of the jurisdiction in which the Services was obtain. In particular, but without limitation, the Services may not be exported or re-exported (i) into any U.S.-embargoed countries or (ii) to anyone on the U.S. Treasury Department's Specially Designated Nationals List or the U.S. Department of Commerce Denied Persons List or Entity List. By using the Services, you represent and warrant that you are not located in any such country or on any such list. You also agree that you will not use these products for any purposes prohibited by United States law, including without limitation, the development, design, manufacture, or production of nuclear, missile, or chemical or biological weapons.
SECTION C: MISCELLANEOUS
20. CONFIDENTIAL INFORMATION
20.1 Definition of Confidential Information. "Confidential Information" refers to any confidential information which is disclosed by us to you in connection with the Terms (including all information of a third party) and which is conveyed either: (i) in written, graphic, machine-readable, or other tangible forms; or (ii) orally or (iii) in any other form, and shall be taken to include, without limitation:
a) information that is by nature or the context in which it was given confidential or proprietary information of HitPay; and
b) specifications, operations or systems manuals, technological developments, decision processes, profiles, system and management architectures, diagrams, graphs, models, sketches, technical data, research, business or financial information, non-public financial results, market share, customer information, customer names, proprietary ideas, concepts, trade secrets, know-how, inventions, techniques, methodologies, and all other information related to a party's business.
20.2 Use and Disclosure. You agree that you shall in no way use, disclose or disseminate any Confidential Information you receive from us to any person or entity for any purpose without the prior written consent of us. You agree to use a reasonable degree of care to avoid disclosure, publication, or dissemination of our Confidential Information.
20.3 Exceptions. The confidentiality obligations set forth herein will not apply to the extent that: (a) the Confidential Information is, at the time of disclosure, part of the public domain; or (b) Confidential Information is required to be disclosed by a government agency or by a proper court of competent jurisdiction; provided that you will minimise the disclosure of such information and will consult and assist us in obtaining a protective order prior to such disclosure.
In respect of users accessing our Platforms from the United Kingdom, the following Clause 20.3A (Exceptions (United Kingdom)) shall apply in substitution and replacement of Clause 20.3 (Exceptions) above.
20.3A Exceptions (United Kingdom). The confidentiality obligations set forth herein will not apply to the extent that: (a) the information is, at the time of disclosure, generally known to the public; or (b) Confidential Information is required to be disclosed by mandatory obligation under legislation or regulation, a government agency, or a proper court of competent jurisdiction; provided that you will minimise the disclosure of such information and will consult and assist us in obtaining a protective order prior to such disclosure.
20.4 Notice of Unauthorised Disclosure. You shall immediately give us notice of any unauthorised use or disclosure of Confidential Information, upon learning of the same and will cooperate with us in every reasonable way to help regain possession of the Confidential Information.
20.5 Return of Confidential Information. You will at any time, upon receipt of our written request, within five (5) business days return to us all of the Confidential Information or certify destruction of the same, where possible, pursuant to an appropriately secure destruction method. You shall not retain any copies or abstracts of our Confidential Information.
20.6 Press Releases. You shall not, except as required by law, disclose, or issue any press release mentioning or making reference to HitPay without our prior written consent.
20.7 Injunctive Relief. You understand and agree that, in the event you fail to comply with any of these terms, HitPay may suffer irreparable harm, and that monetary damages may be inadequate to compensate HitPay for such breach. Accordingly, you agree that HitPay will, in addition to any other legal or equitable remedies available to it, be entitled to apply for immediate injunctive relief.
21. MISCELLANEOUS
21.1 Partial Invalidity. If any provision of these Terms is found to be unlawful, void or for any reason unenforceable, that provision shall be deemed severable from these Terms and shall not affect the legality, validity and enforceability of any remaining provision.
21.2 Relationship. The use of the Platforms and/or API does not create any relationship of agency, partnership, joint venture, employee-employer or franchisor-franchisee between you and us.
21.3 Assignment. We may assign our rights and duties hereunder, in whole or in part, to any third party at any time without your prior consent or giving prior notice to you. However, you shall not assign any rights or obligations herein without our prior written consent. Any unauthorised assignment and delegation by you shall be void.
21.4 No Waivers. Our failure to insist upon or enforce strict performance of any provision of these Terms shall not be construed as a waiver of any provision and/or right.
21.5 Persons Not a Party to These Terms. A person who is not a party to these Terms shall have no right under the Contracts (Rights of Third Parties) Act 2001 of Singapore to enforce any of these Terms.
The following Clause 21.6 (Persons Not a Party to These Terms (New Zealand)) applies in respect of users accessing our Platforms from New Zealand.
21.6 Persons Not a Party to These Terms (New Zealand). In accordance with section 13 of the Contract and Commercial Law Act 2017 of New Zealand, the parties acknowledge that these Terms are not intended to create a benefit on a person who is not a party to these Terms.
21.7 Survival. The following Clauses shall survive the expiry or termination of these Terms: Clause 4 (Accessing our Platforms), Clause 7 (Intellectual Property Rights), Clause 8 (Reliance on Information), Clause 9 (Limitation of Our Liability), Clause 11 (Indemnity), Clause 14 (Disclaimer and Exclusion of Warranties), Clause 16 (Licences), Clause 17 (Intellectual Property Rights), and the entire Section C (Miscellaneous).
21.8 Entire Agreement. These Terms, together with the Company Policies, constitutes the entire agreement between you and HitPay with respect to the Services and supersedes all prior or contemporaneous understandings and agreements, whether written or oral.
22. GOVERNING LAW
22.1 Governing Law. These Terms shall be governed and construed in accordance with the laws of Singapore.
22.2 Dispute Resolution. The courts of Singapore shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms.
23. CONTACT US
If you have comments or questions or would like to report violations of these Terms, please contact us at support@hit-pay.com.
APPENDIX
Anti-Money Laundering and Counter-Financing of Terrorism Policy
We shall apply a risk-based approach to anti-money laundering ("AML") and counter-financing of terrorism ("CFT"), which involves an assessment of the money laundering ("ML") and terrorism financing ("TF") risks and adopting measures that are proportionate to these risks in order to mitigate such risks appropriately and more cost-effectively. The degree, frequency or intensity of AML/CTF controls will be more comprehensive for higher ML/TF risks.
We have appointed a point person at management level to address compliance with AML/CTF legal requirements. The first line of defence is the business units, which are accountable for mitigating any ML/TF risks. The second line of defence rests with the compliance team, which is responsible for monitoring and reporting ML/TF risks. The third line of defence is the audit team (which can be internal or external), which is responsible for carrying out independent assessments of our procedures and controls.
Users of the Platforms (each a "User") agree to provide any information and/or documents reasonably required by us to comply with any applicable anti-money laundering or counter-terrorism financing laws including any applicable laws imposing "know your customer" or other identification checks or procedures that we are required to comply with in respect of its provision of services relating to our Platforms ("AML/CTF Laws"). The foregoing obligation applies only to the extent that such information and such documents are in the possession of the User or may be obtained by it after having undertaken reasonable steps and subject to any confidentiality, privacy or general law obligations owed by the User to any person in relation to whom the information or documents requested relate (except, in all cases, to the extent that the foregoing may be overridden by the relevant AML/CTF Laws). Each party must comply with any AML/CTF Laws applicable to it, to the extent required to comply with its obligations under the Terms. We may decline to perform any obligation(s) and/or perform any transactions to the extent that we form a view that engaging in such activity or inactivity is inconsistent with our AML/ CFT policy.
To the maximum extent permitted by law, we shall be released from any confidentiality, privacy or general law obligations that we would otherwise owe you, where such release is necessary for us to comply with the applicable AML/CFT Laws.
SECTION A: GENERAL TERMS OF SERVICE
1. GENERAL
1.1 Terms of Service. These Terms of Service (the "Terms") are provided by HitPay Payment Solutions Pte. Ltd., including, where applicable, all of its subsidiaries, brands, related or associated companies/brands (collectively referred to as "HitPay", "we", "us", or "our") and sets out the terms and conditions of use pursuant to which you may interact with the services provided by HitPay from time to time including but not limited to the e-commerce payment gateway services provided by HitPay, whether such services are provided online and/or offline (collectively, the "Services").
1.2 Platforms. By using our Services, which include your use of our website (https://www.hitpayapp.com) and where applicable, our mobile application, application programming interfaces, software libraries and any other resources (whether online or offline) made available to you from time to time that are developed or owned by HitPay, through which you access and use our Services (the "Platforms"), downloading or installing, accessing, browsing, or registering to use our Platforms, and the making of any transient or incidental copies of our Platforms on your designated devices, you confirm the following: (i) you have read, understood and accepted these Terms as a binding contract, (ii) you authorise us to carry out our roles and responsibilities as mentioned (whether expressly or impliedly) in these Terms, (iii) you are of legal age in the jurisdiction in which you reside to form a binding contract with us; and (iv) you have the authority to enter into these Terms personally, and if applicable, on behalf of any entity on whose behalf you are acting.
1.3 Compliance. The provision of our Services and your use of the Platforms is conditional upon your acceptance of the Terms, together with the Acceptable Use Policy and the Privacy Policy. You also agree to abide by any other community guidelines or rules of conduct we may issue or otherwise make available from time-to-time which, to the extent indicated as being mandatory in such policy, are hereby incorporated by reference and form an integral part of these Terms (collectively with the Acceptable Use Policy and Privacy Policy, the ("Company Policies")). Where we partner with an affiliate to provide the Services, you will need to agree to any policies or terms of the affiliate as well. We reserve the right to revoke your access to the Platforms if we learn or reasonably suspect that you are not complying with these Terms or any Company Policies.
If you do not agree to these Terms of Service, please do not use our Platforms.
2. CHANGES TO THESE TERMS
2.1 Revision of Terms. We may revise these Terms (including any Company Policies) at any time. Please review these Terms and our Company Policies regularly, as they are binding on you. If we make material changes, we will provide you with additional notice, such as posting a statement on our Platforms or sending you an email notification. Your continued use of the Platforms on or after such changes take effect constitutes acceptance of those changes, to the extent permitted by law. We will not have any liability to you for any of the foregoing actions. If you object to any such changes, your sole recourse is to stop using our Platforms.
3. OUR PLATFORMS
3.1 Revisions to Our Platforms. We reserve the right to modify or discontinue the Platforms (or any part thereof) at any time. This includes the right to add or remove features or functionality, change content, or cease to support any individual component of the Platforms at our sole discretion. You agree that we will not have any liability to you for the foregoing actions. If we change the Platforms in a manner that materially reduces functionality, we will provide an email notification to you no less than thirty (30) days prior to the effective date of the change. If you object to any such changes, your sole recourse is to stop using the Platforms. Continued use of the Platforms after the date any such changes take effect constitutes your agreement to such changes.
3.2 No Guarantee. We do not guarantee that our Platforms, or any content in them, will be free from errors or omissions. You agree that it shall be your responsibility to update the Platforms to the latest version as and when such updates become available.
4. ACCESSING OUR PLATFORMS
4.1 Access to Our Platforms. You may download, install and generally access our Platforms free of charge. However, certain acts or use of the Platforms may result in costs being incurred by you.
4.2 Availability of Platforms. We do not guarantee that our Platforms, or any content on them, will always be available or be uninterrupted. Access to our Platforms is permitted on a temporary basis. We will not be liable to you if, for any reason, our Platforms are unavailable at any time or for any period. You agree that we shall have the right to access your mobile phone's photo library to enable you to upload photos onto the Platforms.
4.3 Data Collection. Any personal data/information collected by HitPay in connection with your use of our Platforms will be governed by HitPay's Privacy Policy. By accessing or using our Platforms in any manner, you consent to our Privacy Policy and you agree that HitPay may collect and use personal data/information from and about you in accordance with such policy.
In respect of users accessing our Platforms from the United Kingdom, the following Clause 4.3A (Data Collection (United Kingdom)) shall apply in substitution and replacement of Clause 4.3 (Data Collection) above.
4.3a Data Collection (United Kingdom). Any personal data/information collected by HitPay in connection with your use of our Platforms shall be governed by HitPay's Privacy Policy.
4.4 Loss of Data. You understand and agree that HitPay may utilise servers or other cloud-based platforms to store your data. You further acknowledge that there may be circumstances where we may be unable to retrieve any data stored in such servers or other cloud-based platforms.
4.5 Deleting Your Account. You may delete your account on our Platforms at any time provided that you have fulfilled all your payment and contractual obligations. You acknowledge that the deletion of your account may result in the permanent deletion of any data/information (as applicable) that is stored on the Platforms relating to your account. Even if you delete your account, we may have legal or business grounds for retaining some of this data/information (as applicable) in a secure place on our own servers. This personal data/information (as applicable) will continue to be stored in accordance with our Privacy Policy.
5. YOUR ACCOUNT AND RELATIONSHIPS
5.1 Account. You agree that you will not solicit, collect or use the login credentials of other Platforms users. To set up an account with us ("Account"), you agree to provide us with your name, company name (if applicable), contact number and email address, and agree to allow us to contact you through such email address and/or contact number to assist with the setting up of your Account. It is a condition of your use of the Services that you provide true, accurate, current and complete information about yourself and that you maintain and promptly update such information to keep it accurate, current, and complete. We reserve the right, at our sole discretion, to refuse, suspend, or terminate your access to the Platforms upon discovery (or reasonable suspicion) that any information you have provided us is not accurate, current, or complete, or otherwise violates these Terms.
5.2 Use. Except as otherwise required by applicable law, you are responsible for all activity that occurs via your account, whether or not authorised by you. It is your responsibility to maintain the confidentiality of your Account and the information in your Account. You may never use another person's Account and you may not provide another person with the login credential used to access your Account. You must notify us immediately of any unauthorised used (or suspicion of unauthorised use) of your login credential or your Account, or any other breach of security related to your use of the Platforms. We may assist you with securing your Account from any further unauthorised use, but you are solely responsible for losses due to lost or stolen login credential, Account information and any other unauthorised use or modification of your Account. We will not be responsible for any liabilities, losses, or damages arising from or related to any unauthorised use of your Account, regardless of whether you have notified us of such unauthorised use.
5.3 Third-Party Services.
a) HitPay partners with certain third-party service providers ("Third-Party Service Providers") to provide certain services and functions that are made available on our Platforms. Such Third-Party Service Providers may request for additional information, including, but not limited to, unique entity number, company registration number, bank account details and details of your business (if applicable). In order for us to provide the Services, you agree to provide such details to the Third-Party Service Providers. Your usage of these Third-Party Service Providers constitutes your acceptance and agreement to be bound by the relevant third-party provider's terms and conditions, privacy policy or any amendments to the foregoing, in each case as applicable from time to time. It is your responsibility to read and understand the terms and policies of these Third-Party Service Providers and to decide whether to proceed. We are not liable for any act or omission of the Third-Party Service Providers.
b) In respect of cross-border money transfer services, we may, at our discretion, provide certain services in conjunction with our subsidiaries or other third-party payment service providers, to provide inbound or outbound remittance service in Singapore as well as facilitate remittance between entities in different countries even if monies are not accepted or received in Singapore. By utilising our cross-border money transfer services, you acknowledge and agree that these services may be facilitated either directly by HitPay, or through its subsidiaries or our partnerships with third-party payment service providers.
The following Clause 5.4 (Your Relationship with Singapore Payment Partners) and Clause 5.5 (Our Role as a Gateway Provider) apply in respect of users accessing our Platforms from Singapore.
5.4 Your Relationship with Singapore Payment Partners. In accordance with the terms set out herein, we partner with certain Third-Party Service Providers in Singapore who provide payment services used by you on our Platforms (the "Singapore Payment Partners"), including but not limited to the following (as may be amended and/or varied by HitPay from time to time):
a) Stripe Payments Singapore Pte. Ltd. and/or its affiliated entities (currently trading as 'Stripe');
b) GPay Network(s) Pte. Ltd. and/or its affiliated entities (currently trading as 'Grab');
c) Shopback Financial Services Singapore Pte. Ltd. and/or its affiliated entities (currently trading as 'Shopback');
d) Shopeepay Private Limited and/or its affiliated entities (currently trading as 'ShopeePay');
e) Beeconomic Singapore Pte. Ltd. and/or its affiliated entities (currently trading as 'Fave'); and
f) Apaylater Financials Pte. Ltd. and/or its affiliated entities (currently trading as 'Atome').
In order for us to provide the Services, you may be required to open an account with the relevant Singapore Payment Partners and agree to their terms of service, along with any other requirements of the relevant Singapore Payment Partners during the account opening process or whilst receiving services from us or the relevant Singapore Payment Partners. If you do not agree to the relevant Singapore Payment Partners' terms of service or meet the relevant Singapore Payment Partners' requirements for opening an account, you cannot use the Platform or the Services.
Your usage of these Singapore Payment Partners services constitutes your acceptance and agreement to be bound by the relevant Singapore Payment Partners' terms and conditions, privacy policy, or any amendments to the foregoing, in each case as applicable from time to time. It is your responsibility to read and understand the terms and policies of these Singapore Payment Partners and to decide whether to proceed, and we disclaim all liability in respect of your relationship with such third party service providers.
5.5 Our Role as a Gateway Provider. As a component of the Services, we provide a gateway to connect you to the relevant Singapore Payment Partners' platforms. All payment processing activities are undertaken by the relevant Singapore Payment Partners, and not us, and the liability for any services performed by the relevant Singapore Payment Partners is as agreed solely between you and the relevant Singapore Payment Partners during the account creation process. We also do not provide advice or support on your relationship with the Singapore Payment Partners platforms or the use of their services.
The following Clause 5.6 (Your Relationship with Stripe) and Clause 5.7 (Our Role as a Gateway Provider) apply in respect of users accessing our Platforms from Australia, New Zealand, or the United Kingdom.
5.6 Your Relationship with Stripe. Stripe Payments Australia Pty Ltd, Stripe New Zealand Limited, Stripe Payments Europe Limited, and Stripe Payments UK Ltd (collectively known as "Stripe") are Third-Party Service Providers. In accordance with the terms set out herein and in order for us to provide the Services, you are required to open an account with Stripe and agree to their terms of service, along with any other requirements of Stripe during the account opening process or whilst receiving services from us or Stripe. If you do not agree to Stripe's terms of service or meet Stripe's requirements for opening an account, you cannot use the Platform or the Services.
5.7 Our Role as a Gateway Provider. As a component of the Services, we provide a gateway to connect you to Stripe's payment platforms. All payment processing activities are undertaken by Stripe, and not us, and the liability for any services performed by Stripe is as agreed solely between you and Stripe during the account creation process. We do not provide any payment processing services in Australia, New Zealand, or the United Kingdom. We also do not provide advice or support on your relationship with Stripe or the use of their services.
6. DUE DILIGENCE CHECKS
6.1 Due Diligence. We may be required by law to carry out customer due diligence checks on you before successfully setting up your Account and allowing you use of our Platforms. You agree to cooperate with all requests made by us or any of our Third-Party Service Providers in relation to your Account for the purposes of identifying and authenticating your identity. We reserve the right to close, suspend or limit access to your Account and the Platforms if we are unable to obtain or verify your information.
6.2 Addressing Security Risks. We have briefly set out our Anti-Money Laundering (AML) and Counter-Financing of Terrorism (CTF) Policy in the Appendix hereto, which we must comply with in order to address risks relating to money-lending and financing of terrorism.
7. INTELLECTUAL PROPERTY RIGHTS
7.1 Ownership of Intellectual Property Rights. You acknowledge that the intellectual property rights in or to the Platforms are owned by us. No part or parts of the Platforms may be reproduced, distributed, republished, displayed, broadcast, hyperlinked, transmitted, adapted, modified to create derivative works or otherwise commercially exploited in any manner or by any means or stored in an information retrieval system without our prior written permission. The trade marks, service marks, and logo(s) ("Trade Marks") used and displayed in or through the Platforms are registered and unregistered Trade Marks of ours or our affiliates or licensors. Nothing in the Platforms should be construed as granting, by implication, estoppel, or otherwise, any licence or right to use any Trade Marks displayed in or through the Platforms, without our written permission. All other names, brands, and marks that may appear in association with our Platforms remain the property of their respective owners and appear for identification purposes only.
8. RELIANCE ON INFORMATION
8.1 No Reliance on Information. Any content on our Platforms is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Platforms.
8.2 Accuracy of Content. Although we make reasonable efforts to update the information on our Platforms, we make no representations, warranties or guarantees, whether express or implied, that the content on our Platforms is accurate, complete or up-to-date.
9. LIMITATION OF OUR LIABILITY
9.1 Limitations. To the extent permitted by law, we exclude all conditions, warranties or representations, whether express or implied, including but not limited to the implied warranties and/or conditions of merchantability, of satisfactory quality, of fitness for a particular purpose, of accuracy, of security, of accessibility, of quiet enjoyment, and of noninfringement of third-party rights. No oral or written information or advice given by HitPay or its authorised representatives shall create a warranty. Where we are found to be liable for breach of any warranty guarantee or condition implied by statute and which we cannot lawfully exclude, our liability is limited (to the extent permitted by law) to the resupply of services (if the breach of the warranty guarantee or condition relates to the provision of the Services) or the resupply of goods (if the breach of the warranty guarantee or condition relates to the provision of the goods, including software).
9.2 Exclusions. We will not be liable to you or any third party for any loss or damage (including loss of revenue or anticipated profits, loss of goodwill, professional costs and expenses, loss of business, loss of data, computer failure or malfunction), or injury or any direct, indirect, consequential, special, punitive, or other damages, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
a) use of or reliance on any content displayed on our Platforms other than in accordance with these Terms. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your mobile phone, computer equipment, computer programs, data or other material due to your use of our Platforms or to your downloading of any content on it, or on any other Platforms or websites linked to it;
b) our compliance with any instruction given or purported to be given by you relating to a transaction performed via the Platforms ("Transaction"), notwithstanding that the integrity of the information comprised in such instruction may have been compromised or impaired during transmission, provided that such compromise or impairment would not have been apparent to a reasonable person receiving such instruction;
b) our compliance with any instruction given or purported to be given by you relating to a transaction performed via the Platforms ("Transaction"), notwithstanding that the integrity of the information comprised in such instruction may have been compromised or impaired during transmission, provided that such compromise or impairment would not have been apparent to a reasonable person receiving such instruction;
c) use of your Account and the Platforms by third parties, whether authorised or unauthorised by you;
d) your transfer of funds to the wrong mobile number or the wrong recipient;
e) any inaccurate, delayed or otherwise defective payment due to (or contributed by) Third-Party Service Providers;
f) theft or loss of your device, hardware and/or equipment on which the Platforms may be installed;
g) your inability to effect or complete any Transaction due to system maintenance or breakdown/non-availability of the Platforms or any network;
h) you being deprived of the use of the Platforms as a consequence of any action or inaction by us; and
i) any failure by us to perform any obligation or observe any of these Terms if such failure arises from a failure of, or any unauthorised and/or unlawful access to, any machine, data processing system or transmission link or any act of force majeure such as acts of God, war or warlike hostilities, civil commotions, riots, blockades, embargoes, sabotage, strikes, lock-outs, fire, flood, shortage of material or labour, unforeseeable delay in deliveries from sub-contractors, or any event outside our control.
HITPAY ASSUMES NO RESPONSIBILITY OR LIABILITY WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH ANY THIRD-PARTY WEBSITE, PRODUCT, SERVICES, OR CONTENT INTEGRATED IN, LINKED TO, OR OTHERWISE ACCESSIBLE THROUGH THE SERVICES.
9.3 Loss of Data. You understand that you are solely responsible for any damage to your computer system or loss of data that results from any material downloaded from or otherwise provided through our Platforms. Any content or information accessed by or provided to you through our Platforms is provided "as is," "with all faults," and "as available." To the maximum extent permitted at law, HitPay, its agents, and its licensors do not warrant the accuracy, completeness, current-ness, non-infringement, merchantability or fitness for a particular purpose of any content or information available through its website or network. You access such content or information at your own risk. You release and indemnify us from any and all loss or damage arising out of any loss of data or corruption of data during the transfer of such data.
10. UPLOADING CONTENT TO OUR PLATFORM
10.1 Standards and Rights of Uploaded Content. Where you make use of a feature that allows you to upload content to our Platforms, or to contact other users of our Platforms, you must comply with the content standards set out in our Acceptable Use Policy. You irrevocably and unconditionally represent and warrant that any content you upload to our Platforms or through our Platforms complies with the standards set out in our Acceptable Use Policy.
10.2 Intellectual Property Rights. You irrevocably and unconditionally represent and warrant that any content you upload to our Platforms or through our Platforms does not violate, misappropriate or infringe the rights of any third party, including but not limited to privacy rights, copyrights, trade mark and/or any other intellectual property rights.
10.3 Rights Reserved. We have the right to disclose your identity to any third party claiming that any content posted or uploaded by you to our Platforms constitutes a violation of their intellectual property rights.
10.4 Accuracy of Content. We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our Platforms.
10.5 Removal of Content. We have the full discretion to remove your content from our Platforms where your content does not comply with the content standards set out in our Acceptable Use Policy or your content is deemed otherwise inappropriate for our Platforms. We shall not be liable to you in whatsoever manner should we choose to remove your content from our Platforms.
11. INDEMNITY
Indemnity. By using our Platforms, you irrevocably and unconditionally agree and undertake that you shall indemnify us against any claims, liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect, consequential loss, loss of profits, loss of goodwill, loss of business, loss of data, legal and other professional costs and expenses) suffered by us due to (a) any infringement of third party rights caused by your usage, including but not limited to any third party intellectual property rights, (b) any breach of any applicable laws, including but not limited to data protection laws and/or (c) any breach by you of these Terms.
12. VIRUSES
12.1 State of Platforms. We do not guarantee that our Platforms will be secure or free from bugs or viruses. We will not be responsible for or obligated to carry out bug fixes of the Platforms. We do not guarantee that the Platforms will work on your mobile phone or other devices
12.2 User Responsibility for Self-Protection. You are responsible for configuring your information technology, computer programmes and platforms in order to access our Platforms. You should use your own virus protection software.
12.3 User Responsibility for Protection of Others. You must not misuse our Platforms by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious and/or technologically harmful. You must not attempt to gain unauthorised access to our Platforms, the server on which our Platforms are stored or any server, computer or database connected to our Platforms. You must not attack our Platforms via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you may be committing an offence under the applicable laws and regulations. We will not hesitate to report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Platforms will cease immediately.
SECTION B: API TERMS OF SERVICE
13. API TERMS OF SERVICE
13.1 API Terms of Service. The Application Programming Interface (together with any updates, upgrade, modifications and/or patches) ("API") is provided and owned by HitPay. For the purposes of this Section B (API Terms of Service), "you" and "your" refers to any person and/or entity who/that has received access to or use of the API from us or is otherwise accessing and/or using the API.
13.2 Compliance. The API is intended to enable you to access the Platforms and use the contents therein in your applications and websites, in accordance with your declared intended use of such content, as informed to us when you applied to be provided with the API (the "Purposes of Use"). By accessing and/or using the API, you agree that you have read and understood these Terms of Service, including the terms set out in this Section B (API Terms of Service), and agree to be bound by them. If you do not agree to be bound by these Terms, you must stop accessing and/or using the API, completely remove the API from your system and not keep any copy of the API.
13.3 User Consent. By accessing and/or using the API, you hereby consent to HitPay, its officers, employees, servants, agents, representatives and sub-contractors collecting, using, disclosing and/or retaining your personal data/information (as applicable) for the purpose of providing you with the API. Our use of your personal data/information (as applicable) is further outlined in our Privacy Policy. For further details on HitPay's Privacy Policy, you may contact support@hit-pay.com.
In respect of users accessing our Platforms from the United Kingdom, the following Clause 13.3A (Personal Data (United Kingdom)) shall apply in substitution and replacement of Clause 13.3 (User Consent) above.
13.3A Personal Data (United Kingdom). In connection with your accessing and/or using the API, HitPay may collect, use, disclose and/or retain your personal data as further outlined in our Privacy Policy.
13.4 Terms Governing Third Party Access. If any third-party product and/or services are integrated into or are components of the API, your access and/or use of these third-party products and/or services are subject to the applicable terms and conditions of the relevant third-party vendors and you agree to be bound by and to comply with these terms and conditions in your access and/or use of these third-party products and/or services. For the avoidance of doubt, we are not responsible and provide no warranty in relation to these third-party products and services.
13.5 Terms Governing Revisions. These Terms shall also govern any updates, upgrades, modifications and/or patches provided by us that replace and/or supplement the API, unless such update, upgrade, modification and/or patch is accompanied by separate terms of use in which case, those terms shall apply.
13.6 Change of Terms. We may change these Terms from time to time and shall notify you of any such change. If you use or access the API after such change, you are deemed to have agreed to such changes and to be bound by it.
13.7 Accuracy of Your Information. You warrant that any information which you have provided to us in order to obtain the API from us is accurate and complete for the duration of your access and/or use of the API.
14. DISCLAIMER AND EXCLUSION OF WARRANTIES
14.1 Disclaimer and Exclusion of Warranties. To the maximum extent permitted at law, the API is provided "as is" and "as available" with no warranties whatsoever, other than warranties, guarantees or conditions that are implied by statute and which we cannot lawfully exclude. We disclaim all express and implied warranties, including implied warranties of accuracy, merchantability, fitness for a particular purpose, and non-infringement. We shall not be responsible or liable for any error, delay, or interruption in the operation of the API. We make no guarantee, representation or warranty regarding the availability, timeliness, reliability, accuracy, completeness, accessibility, quality, operation, functionality or usefulness of any portion of the API. We do not guarantee that the API will be error-free or will be available, will operate in an uninterrupted manner; or will be free of viruses, worms, defects, trojan horses, malware or any items of a destructive nature. We do not guarantee that the API will operate or function on or with any electronic device(s) or operating system. Your use of the API is voluntary and is wholly at your own risk. To the maximum extent permitted by law, you are solely responsible for any liability, loss or damage that you may incur through or in connection with the use of the API. Where we are found to be liable for breach of any warranty, guarantee or condition implied by statute and which we cannot lawfully exclude, our liability is limited (to the extent permitted by law) to the resupply of the API.
The following Clause 14.2 (Exclusion of Statutory Warranties (New Zealand)) applies in respect of users accessing our Platforms from New Zealand.
14.2 Exclusion of Statutory Warranties (New Zealand). If you are in trade and are acquiring the Services for business purposes, the guarantees under the Consumer Guarantees Act 1993 of New Zealand and sections 9, 12A, 13 and 14(1) of the Fair Trading Act 1986 of New Zealand do not apply.
The following Clause 14.3 applies in respect of users accessing our Platforms from Australia who are consumers within the meaning of the Competition and Consumer Act 2010 of Australia (the "Australian Consumer Law").
14.3 Application of Australian Consumer Law. To the extent that you acquire goods or services from us as a consumer within the meaning of the Australian Consumer Law, you have certain rights and remedies (including consumer guarantee rights) that cannot be excluded, restricted or modified by agreement. To the extent that the Australian Consumer Law permits us to limit our liability, then our liability shall be limited to: (a) in the case of services, supplying the services again or payment of the cost of having the services supplied again; and (b) in the case of goods, replacing the goods, supplying equivalent goods or repairing the goods, or payment of the cost of replacing the goods, supplying equivalent goods or having the goods repaired.
15. NO SUPPORT
No Support. You agree that we have no obligation whatsoever to provide any maintenance, support, and/or other services (including any documentation, error corrections, updates, upgrades, bug fixes, and/or enhancements) in relation to the API. However, if any updates, upgrades, modifications and/or patches are provided by us, you shall install such updates, upgrades, modifications and/or patches to keep your installation of the API updated to the most recent release.
16. LICENSES
16.1 Terms of Licenses Granted. Subject to your compliance with these Terms, we grant you a limited, royalty-free, non-exclusive, personal, revocable, non-sublicensable, and non-transferable licenses for the Purposes of Use.
16.2 Limitations of Licenses. The API is licensed, and not sold, to you. You shall utilise the API only as permitted by these Terms. You shall not and shall not permit any other party to:
a) modify, adapt, improve, enhance, alter, or create derivative works of the API;
b) use or merge the API, or any component or element thereof, with other software, databases, and/or services not authorised by us;
c) sublicense, distribute, sell, or otherwise transfer the API to any third party;
d) use the API as part of a service bureau, or lease, rent, sell, or loan the API to any third party;
e) reverse engineer, decompile, decrypt, disassemble, or otherwise attempt to derive the source code or structure of the API;
f) circumvent, or attempt to circumvent, any electronic protection measures in place to regulate or control the access to and use of the API;
g) violate any applicable laws, rules and/or regulations in connection with your access and/or use of the API;
h) perform any action with the intent of introducing into the API viruses, worms, defects, trojan horses, malware, or any items of a destructive nature;
i) develop, distribute or sell any software or other functionality capable of launching, being launched from, or otherwise integrated with the API; or
j) remove, alter, or obscure any copyright notice or any other proprietary notice that appears on or in the API.
17. INTELLECTUAL PROPERTY RIGHTS
17.1 Ownership of Intellectual Property Rights. The API and all content made available through the API (including pages, documents, images, audio, and video), and the source and object codes, the format, directories, queries, algorithms, structure and organisation of the API, are proprietary to us or our licensors, and all intellectual property rights associated therewith, whether registered or not, are protected by law and owned by or licensed to us.
17.2 Display of Credit. All content from our website that is used or displayed on your websites or mobile applications, through the API, shall be accompanied by a credit to us or the appropriate content owners. Such credit shall be displayed conspicuously. Where any such content is stipulated to be subject to a creative commons license, you agree to use such content in accordance with the terms of the applicable creative commons license.
17.2 Display of Credit. All content from our website that is used or displayed on your websites or mobile applications, through the API, shall be accompanied by a credit to us or the appropriate content owners. Such credit shall be displayed conspicuously. Where any such content is stipulated to be subject to a creative commons license, you agree to use such content in accordance with the terms of the applicable creative commons license.
18. SUSPENSION AND TERMINATION
18.1 Suspension and Termination Without Cause. We may in our sole and absolute discretion, at any time and without assigning any reason, suspend or terminate these Terms and your access to and use of all or part of the API, with or without notice.
18.2 Suspension and Termination With Cause. We may also terminate these Terms and suspend or terminate your access and use of the API, at our sole and absolute discretion, if you breach these Terms and/or any of the terms and conditions governing the use of the content made available through the API.
18.3 Duration of Binding Terms. You may stop using the API and terminate these Terms at any time. These Terms will continue to bind until termination.
18.4 Actions after Termination. Upon suspension or termination, you shall immediately remove and delete the API and any cached or stored content, along with any related documentation (and any copies thereof) that you may have received or otherwise may possess.
19. USER ACKNOWLEDGEMENTS
19.1 Obligation and Liability of Our Platforms. You agree that we have no obligation to provide, or continue to provide, the API, or any part thereof, now or in the future. You agree that we are not liable to you or any third party for any modification, cessation, or termination of the API (including modification, cessation or termination of your right to use the API).
19.2 User Responsibility for API-Related Hardware and Software. You agree that you are responsible for obtaining and maintaining all telecommunications, broadband, software, hardware, equipment, and services needed to access and/or use the API, and for paying all charges related thereto.
19.3 User Responsibility for API Usage. In choosing to access and/or use the API, you agree to do so on your own initiative and at your own risk, and you are responsible for complying with all applicable laws, rules and regulations.
The following Clause 19.4 (Export) applies in respect of users accessing our Platforms and/or API from the United States.
19.4 Export. You may not use or otherwise export or re-export our Platforms and/or API, except as authorised by United States law and the laws of the jurisdiction in which the Services was obtain. In particular, but without limitation, the Services may not be exported or re-exported (i) into any U.S.-embargoed countries or (ii) to anyone on the U.S. Treasury Department's Specially Designated Nationals List or the U.S. Department of Commerce Denied Persons List or Entity List. By using the Services, you represent and warrant that you are not located in any such country or on any such list. You also agree that you will not use these products for any purposes prohibited by United States law, including without limitation, the development, design, manufacture, or production of nuclear, missile, or chemical or biological weapons.
SECTION C: MISCELLANEOUS
20. CONFIDENTIAL INFORMATION
20.1 Definition of Confidential Information. "Confidential Information" refers to any confidential information which is disclosed by us to you in connection with the Terms (including all information of a third party) and which is conveyed either: (i) in written, graphic, machine-readable, or other tangible forms; or (ii) orally or (iii) in any other form, and shall be taken to include, without limitation:
a) information that is by nature or the context in which it was given confidential or proprietary information of HitPay; and
b) specifications, operations or systems manuals, technological developments, decision processes, profiles, system and management architectures, diagrams, graphs, models, sketches, technical data, research, business or financial information, non-public financial results, market share, customer information, customer names, proprietary ideas, concepts, trade secrets, know-how, inventions, techniques, methodologies, and all other information related to a party's business.
20.2 Use and Disclosure. You agree that you shall in no way use, disclose or disseminate any Confidential Information you receive from us to any person or entity for any purpose without the prior written consent of us. You agree to use a reasonable degree of care to avoid disclosure, publication, or dissemination of our Confidential Information.
20.3 Exceptions. The confidentiality obligations set forth herein will not apply to the extent that: (a) the Confidential Information is, at the time of disclosure, part of the public domain; or (b) Confidential Information is required to be disclosed by a government agency or by a proper court of competent jurisdiction; provided that you will minimise the disclosure of such information and will consult and assist us in obtaining a protective order prior to such disclosure.
In respect of users accessing our Platforms from the United Kingdom, the following Clause 20.3A (Exceptions (United Kingdom)) shall apply in substitution and replacement of Clause 20.3 (Exceptions) above.
20.3A Exceptions (United Kingdom). The confidentiality obligations set forth herein will not apply to the extent that: (a) the information is, at the time of disclosure, generally known to the public; or (b) Confidential Information is required to be disclosed by mandatory obligation under legislation or regulation, a government agency, or a proper court of competent jurisdiction; provided that you will minimise the disclosure of such information and will consult and assist us in obtaining a protective order prior to such disclosure.
20.4 Notice of Unauthorised Disclosure. You shall immediately give us notice of any unauthorised use or disclosure of Confidential Information, upon learning of the same and will cooperate with us in every reasonable way to help regain possession of the Confidential Information.
20.5 Return of Confidential Information. You will at any time, upon receipt of our written request, within five (5) business days return to us all of the Confidential Information or certify destruction of the same, where possible, pursuant to an appropriately secure destruction method. You shall not retain any copies or abstracts of our Confidential Information.
20.6 Press Releases. You shall not, except as required by law, disclose, or issue any press release mentioning or making reference to HitPay without our prior written consent.
20.7 Injunctive Relief. You understand and agree that, in the event you fail to comply with any of these terms, HitPay may suffer irreparable harm, and that monetary damages may be inadequate to compensate HitPay for such breach. Accordingly, you agree that HitPay will, in addition to any other legal or equitable remedies available to it, be entitled to apply for immediate injunctive relief.
21. MISCELLANEOUS
21.1 Partial Invalidity. If any provision of these Terms is found to be unlawful, void or for any reason unenforceable, that provision shall be deemed severable from these Terms and shall not affect the legality, validity and enforceability of any remaining provision.
21.2 Relationship. The use of the Platforms and/or API does not create any relationship of agency, partnership, joint venture, employee-employer or franchisor-franchisee between you and us.
21.3 Assignment. We may assign our rights and duties hereunder, in whole or in part, to any third party at any time without your prior consent or giving prior notice to you. However, you shall not assign any rights or obligations herein without our prior written consent. Any unauthorised assignment and delegation by you shall be void.
21.4 No Waivers. Our failure to insist upon or enforce strict performance of any provision of these Terms shall not be construed as a waiver of any provision and/or right.
21.5 Persons Not a Party to These Terms. A person who is not a party to these Terms shall have no right under the Contracts (Rights of Third Parties) Act 2001 of Singapore to enforce any of these Terms.
The following Clause 21.6 (Persons Not a Party to These Terms (New Zealand)) applies in respect of users accessing our Platforms from New Zealand.
21.6 Persons Not a Party to These Terms (New Zealand). In accordance with section 13 of the Contract and Commercial Law Act 2017 of New Zealand, the parties acknowledge that these Terms are not intended to create a benefit on a person who is not a party to these Terms.
21.7 Survival. The following Clauses shall survive the expiry or termination of these Terms: Clause 4 (Accessing our Platforms), Clause 7 (Intellectual Property Rights), Clause 8 (Reliance on Information), Clause 9 (Limitation of Our Liability), Clause 11 (Indemnity), Clause 14 (Disclaimer and Exclusion of Warranties), Clause 16 (Licences), Clause 17 (Intellectual Property Rights), and the entire Section C (Miscellaneous).
21.8 Entire Agreement. These Terms, together with the Company Policies, constitutes the entire agreement between you and HitPay with respect to the Services and supersedes all prior or contemporaneous understandings and agreements, whether written or oral.
22. GOVERNING LAW
22.1 Governing Law. These Terms shall be governed and construed in accordance with the laws of Singapore.
22.2 Dispute Resolution. The courts of Singapore shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms.
23. CONTACT US
If you have comments or questions or would like to report violations of these Terms, please contact us at support@hit-pay.com.
APPENDIX
Anti-Money Laundering and Counter-Financing of Terrorism Policy
We shall apply a risk-based approach to anti-money laundering ("AML") and counter-financing of terrorism ("CFT"), which involves an assessment of the money laundering ("ML") and terrorism financing ("TF") risks and adopting measures that are proportionate to these risks in order to mitigate such risks appropriately and more cost-effectively. The degree, frequency or intensity of AML/CTF controls will be more comprehensive for higher ML/TF risks.
We have appointed a point person at management level to address compliance with AML/CTF legal requirements. The first line of defence is the business units, which are accountable for mitigating any ML/TF risks. The second line of defence rests with the compliance team, which is responsible for monitoring and reporting ML/TF risks. The third line of defence is the audit team (which can be internal or external), which is responsible for carrying out independent assessments of our procedures and controls.
Users of the Platforms (each a "User") agree to provide any information and/or documents reasonably required by us to comply with any applicable anti-money laundering or counter-terrorism financing laws including any applicable laws imposing "know your customer" or other identification checks or procedures that we are required to comply with in respect of its provision of services relating to our Platforms ("AML/CTF Laws"). The foregoing obligation applies only to the extent that such information and such documents are in the possession of the User or may be obtained by it after having undertaken reasonable steps and subject to any confidentiality, privacy or general law obligations owed by the User to any person in relation to whom the information or documents requested relate (except, in all cases, to the extent that the foregoing may be overridden by the relevant AML/CTF Laws). Each party must comply with any AML/CTF Laws applicable to it, to the extent required to comply with its obligations under the Terms. We may decline to perform any obligation(s) and/or perform any transactions to the extent that we form a view that engaging in such activity or inactivity is inconsistent with our AML/ CFT policy.
To the maximum extent permitted by law, we shall be released from any confidentiality, privacy or general law obligations that we would otherwise owe you, where such release is necessary for us to comply with the applicable AML/CFT Laws.
SECTION A: GENERAL TERMS OF SERVICE
1. GENERAL
1.1 Terms of Service. These Terms of Service (the "Terms") are provided by HitPay Payment Solutions Pte. Ltd., including, where applicable, all of its subsidiaries, brands, related or associated companies/brands (collectively referred to as "HitPay", "we", "us", or "our") and sets out the terms and conditions of use pursuant to which you may interact with the services provided by HitPay from time to time including but not limited to the e-commerce payment gateway services provided by HitPay, whether such services are provided online and/or offline (collectively, the "Services").
1.2 Platforms. By using our Services, which include your use of our website (https://www.hitpayapp.com) and where applicable, our mobile application, application programming interfaces, software libraries and any other resources (whether online or offline) made available to you from time to time that are developed or owned by HitPay, through which you access and use our Services (the "Platforms"), downloading or installing, accessing, browsing, or registering to use our Platforms, and the making of any transient or incidental copies of our Platforms on your designated devices, you confirm the following: (i) you have read, understood and accepted these Terms as a binding contract, (ii) you authorise us to carry out our roles and responsibilities as mentioned (whether expressly or impliedly) in these Terms, (iii) you are of legal age in the jurisdiction in which you reside to form a binding contract with us; and (iv) you have the authority to enter into these Terms personally, and if applicable, on behalf of any entity on whose behalf you are acting.
1.3 Compliance. The provision of our Services and your use of the Platforms is conditional upon your acceptance of the Terms, together with the Acceptable Use Policy and the Privacy Policy. You also agree to abide by any other community guidelines or rules of conduct we may issue or otherwise make available from time-to-time which, to the extent indicated as being mandatory in such policy, are hereby incorporated by reference and form an integral part of these Terms (collectively with the Acceptable Use Policy and Privacy Policy, the ("Company Policies")). Where we partner with an affiliate to provide the Services, you will need to agree to any policies or terms of the affiliate as well. We reserve the right to revoke your access to the Platforms if we learn or reasonably suspect that you are not complying with these Terms or any Company Policies.
If you do not agree to these Terms of Service, please do not use our Platforms.
2. CHANGES TO THESE TERMS
2.1 Revision of Terms. We may revise these Terms (including any Company Policies) at any time. Please review these Terms and our Company Policies regularly, as they are binding on you. If we make material changes, we will provide you with additional notice, such as posting a statement on our Platforms or sending you an email notification. Your continued use of the Platforms on or after such changes take effect constitutes acceptance of those changes, to the extent permitted by law. We will not have any liability to you for any of the foregoing actions. If you object to any such changes, your sole recourse is to stop using our Platforms.
3. OUR PLATFORMS
3.1 Revisions to Our Platforms. We reserve the right to modify or discontinue the Platforms (or any part thereof) at any time. This includes the right to add or remove features or functionality, change content, or cease to support any individual component of the Platforms at our sole discretion. You agree that we will not have any liability to you for the foregoing actions. If we change the Platforms in a manner that materially reduces functionality, we will provide an email notification to you no less than thirty (30) days prior to the effective date of the change. If you object to any such changes, your sole recourse is to stop using the Platforms. Continued use of the Platforms after the date any such changes take effect constitutes your agreement to such changes.
3.2 No Guarantee. We do not guarantee that our Platforms, or any content in them, will be free from errors or omissions. You agree that it shall be your responsibility to update the Platforms to the latest version as and when such updates become available.
4. ACCESSING OUR PLATFORMS
4.1 Access to Our Platforms. You may download, install and generally access our Platforms free of charge. However, certain acts or use of the Platforms may result in costs being incurred by you.
4.2 Availability of Platforms. We do not guarantee that our Platforms, or any content on them, will always be available or be uninterrupted. Access to our Platforms is permitted on a temporary basis. We will not be liable to you if, for any reason, our Platforms are unavailable at any time or for any period. You agree that we shall have the right to access your mobile phone's photo library to enable you to upload photos onto the Platforms.
4.3 Data Collection. Any personal data/information collected by HitPay in connection with your use of our Platforms will be governed by HitPay's Privacy Policy. By accessing or using our Platforms in any manner, you consent to our Privacy Policy and you agree that HitPay may collect and use personal data/information from and about you in accordance with such policy.
In respect of users accessing our Platforms from the United Kingdom, the following Clause 4.3A (Data Collection (United Kingdom)) shall apply in substitution and replacement of Clause 4.3 (Data Collection) above.
4.3a Data Collection (United Kingdom). Any personal data/information collected by HitPay in connection with your use of our Platforms shall be governed by HitPay's Privacy Policy.
4.4 Loss of Data. You understand and agree that HitPay may utilise servers or other cloud-based platforms to store your data. You further acknowledge that there may be circumstances where we may be unable to retrieve any data stored in such servers or other cloud-based platforms.
4.5 Deleting Your Account. You may delete your account on our Platforms at any time provided that you have fulfilled all your payment and contractual obligations. You acknowledge that the deletion of your account may result in the permanent deletion of any data/information (as applicable) that is stored on the Platforms relating to your account. Even if you delete your account, we may have legal or business grounds for retaining some of this data/information (as applicable) in a secure place on our own servers. This personal data/information (as applicable) will continue to be stored in accordance with our Privacy Policy.
5. YOUR ACCOUNT AND RELATIONSHIPS
5.1 Account. You agree that you will not solicit, collect or use the login credentials of other Platforms users. To set up an account with us ("Account"), you agree to provide us with your name, company name (if applicable), contact number and email address, and agree to allow us to contact you through such email address and/or contact number to assist with the setting up of your Account. It is a condition of your use of the Services that you provide true, accurate, current and complete information about yourself and that you maintain and promptly update such information to keep it accurate, current, and complete. We reserve the right, at our sole discretion, to refuse, suspend, or terminate your access to the Platforms upon discovery (or reasonable suspicion) that any information you have provided us is not accurate, current, or complete, or otherwise violates these Terms.
5.2 Use. Except as otherwise required by applicable law, you are responsible for all activity that occurs via your account, whether or not authorised by you. It is your responsibility to maintain the confidentiality of your Account and the information in your Account. You may never use another person's Account and you may not provide another person with the login credential used to access your Account. You must notify us immediately of any unauthorised used (or suspicion of unauthorised use) of your login credential or your Account, or any other breach of security related to your use of the Platforms. We may assist you with securing your Account from any further unauthorised use, but you are solely responsible for losses due to lost or stolen login credential, Account information and any other unauthorised use or modification of your Account. We will not be responsible for any liabilities, losses, or damages arising from or related to any unauthorised use of your Account, regardless of whether you have notified us of such unauthorised use.
5.3 Third-Party Services.
a) HitPay partners with certain third-party service providers ("Third-Party Service Providers") to provide certain services and functions that are made available on our Platforms. Such Third-Party Service Providers may request for additional information, including, but not limited to, unique entity number, company registration number, bank account details and details of your business (if applicable). In order for us to provide the Services, you agree to provide such details to the Third-Party Service Providers. Your usage of these Third-Party Service Providers constitutes your acceptance and agreement to be bound by the relevant third-party provider's terms and conditions, privacy policy or any amendments to the foregoing, in each case as applicable from time to time. It is your responsibility to read and understand the terms and policies of these Third-Party Service Providers and to decide whether to proceed. We are not liable for any act or omission of the Third-Party Service Providers.
b) In respect of cross-border money transfer services, we may, at our discretion, provide certain services in conjunction with our subsidiaries or other third-party payment service providers, to provide inbound or outbound remittance service in Singapore as well as facilitate remittance between entities in different countries even if monies are not accepted or received in Singapore. By utilising our cross-border money transfer services, you acknowledge and agree that these services may be facilitated either directly by HitPay, or through its subsidiaries or our partnerships with third-party payment service providers.
The following Clause 5.4 (Your Relationship with Singapore Payment Partners) and Clause 5.5 (Our Role as a Gateway Provider) apply in respect of users accessing our Platforms from Singapore.
5.4 Your Relationship with Singapore Payment Partners. In accordance with the terms set out herein, we partner with certain Third-Party Service Providers in Singapore who provide payment services used by you on our Platforms (the "Singapore Payment Partners"), including but not limited to the following (as may be amended and/or varied by HitPay from time to time):
a) Stripe Payments Singapore Pte. Ltd. and/or its affiliated entities (currently trading as 'Stripe');
b) GPay Network(s) Pte. Ltd. and/or its affiliated entities (currently trading as 'Grab');
c) Shopback Financial Services Singapore Pte. Ltd. and/or its affiliated entities (currently trading as 'Shopback');
d) Shopeepay Private Limited and/or its affiliated entities (currently trading as 'ShopeePay');
e) Beeconomic Singapore Pte. Ltd. and/or its affiliated entities (currently trading as 'Fave'); and
f) Apaylater Financials Pte. Ltd. and/or its affiliated entities (currently trading as 'Atome').
In order for us to provide the Services, you may be required to open an account with the relevant Singapore Payment Partners and agree to their terms of service, along with any other requirements of the relevant Singapore Payment Partners during the account opening process or whilst receiving services from us or the relevant Singapore Payment Partners. If you do not agree to the relevant Singapore Payment Partners' terms of service or meet the relevant Singapore Payment Partners' requirements for opening an account, you cannot use the Platform or the Services.
Your usage of these Singapore Payment Partners services constitutes your acceptance and agreement to be bound by the relevant Singapore Payment Partners' terms and conditions, privacy policy, or any amendments to the foregoing, in each case as applicable from time to time. It is your responsibility to read and understand the terms and policies of these Singapore Payment Partners and to decide whether to proceed, and we disclaim all liability in respect of your relationship with such third party service providers.
5.5 Our Role as a Gateway Provider. As a component of the Services, we provide a gateway to connect you to the relevant Singapore Payment Partners' platforms. All payment processing activities are undertaken by the relevant Singapore Payment Partners, and not us, and the liability for any services performed by the relevant Singapore Payment Partners is as agreed solely between you and the relevant Singapore Payment Partners during the account creation process. We also do not provide advice or support on your relationship with the Singapore Payment Partners platforms or the use of their services.
The following Clause 5.6 (Your Relationship with Stripe) and Clause 5.7 (Our Role as a Gateway Provider) apply in respect of users accessing our Platforms from Australia, New Zealand, or the United Kingdom.
5.6 Your Relationship with Stripe. Stripe Payments Australia Pty Ltd, Stripe New Zealand Limited, Stripe Payments Europe Limited, and Stripe Payments UK Ltd (collectively known as "Stripe") are Third-Party Service Providers. In accordance with the terms set out herein and in order for us to provide the Services, you are required to open an account with Stripe and agree to their terms of service, along with any other requirements of Stripe during the account opening process or whilst receiving services from us or Stripe. If you do not agree to Stripe's terms of service or meet Stripe's requirements for opening an account, you cannot use the Platform or the Services.
5.7 Our Role as a Gateway Provider. As a component of the Services, we provide a gateway to connect you to Stripe's payment platforms. All payment processing activities are undertaken by Stripe, and not us, and the liability for any services performed by Stripe is as agreed solely between you and Stripe during the account creation process. We do not provide any payment processing services in Australia, New Zealand, or the United Kingdom. We also do not provide advice or support on your relationship with Stripe or the use of their services.
6. DUE DILIGENCE CHECKS
6.1 Due Diligence. We may be required by law to carry out customer due diligence checks on you before successfully setting up your Account and allowing you use of our Platforms. You agree to cooperate with all requests made by us or any of our Third-Party Service Providers in relation to your Account for the purposes of identifying and authenticating your identity. We reserve the right to close, suspend or limit access to your Account and the Platforms if we are unable to obtain or verify your information.
6.2 Addressing Security Risks. We have briefly set out our Anti-Money Laundering (AML) and Counter-Financing of Terrorism (CTF) Policy in the Appendix hereto, which we must comply with in order to address risks relating to money-lending and financing of terrorism.
7. INTELLECTUAL PROPERTY RIGHTS
7.1 Ownership of Intellectual Property Rights. You acknowledge that the intellectual property rights in or to the Platforms are owned by us. No part or parts of the Platforms may be reproduced, distributed, republished, displayed, broadcast, hyperlinked, transmitted, adapted, modified to create derivative works or otherwise commercially exploited in any manner or by any means or stored in an information retrieval system without our prior written permission. The trade marks, service marks, and logo(s) ("Trade Marks") used and displayed in or through the Platforms are registered and unregistered Trade Marks of ours or our affiliates or licensors. Nothing in the Platforms should be construed as granting, by implication, estoppel, or otherwise, any licence or right to use any Trade Marks displayed in or through the Platforms, without our written permission. All other names, brands, and marks that may appear in association with our Platforms remain the property of their respective owners and appear for identification purposes only.
8. RELIANCE ON INFORMATION
8.1 No Reliance on Information. Any content on our Platforms is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Platforms.
8.2 Accuracy of Content. Although we make reasonable efforts to update the information on our Platforms, we make no representations, warranties or guarantees, whether express or implied, that the content on our Platforms is accurate, complete or up-to-date.
9. LIMITATION OF OUR LIABILITY
9.1 Limitations. To the extent permitted by law, we exclude all conditions, warranties or representations, whether express or implied, including but not limited to the implied warranties and/or conditions of merchantability, of satisfactory quality, of fitness for a particular purpose, of accuracy, of security, of accessibility, of quiet enjoyment, and of noninfringement of third-party rights. No oral or written information or advice given by HitPay or its authorised representatives shall create a warranty. Where we are found to be liable for breach of any warranty guarantee or condition implied by statute and which we cannot lawfully exclude, our liability is limited (to the extent permitted by law) to the resupply of services (if the breach of the warranty guarantee or condition relates to the provision of the Services) or the resupply of goods (if the breach of the warranty guarantee or condition relates to the provision of the goods, including software).
9.2 Exclusions. We will not be liable to you or any third party for any loss or damage (including loss of revenue or anticipated profits, loss of goodwill, professional costs and expenses, loss of business, loss of data, computer failure or malfunction), or injury or any direct, indirect, consequential, special, punitive, or other damages, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
a) use of or reliance on any content displayed on our Platforms other than in accordance with these Terms. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your mobile phone, computer equipment, computer programs, data or other material due to your use of our Platforms or to your downloading of any content on it, or on any other Platforms or websites linked to it;
b) our compliance with any instruction given or purported to be given by you relating to a transaction performed via the Platforms ("Transaction"), notwithstanding that the integrity of the information comprised in such instruction may have been compromised or impaired during transmission, provided that such compromise or impairment would not have been apparent to a reasonable person receiving such instruction;
b) our compliance with any instruction given or purported to be given by you relating to a transaction performed via the Platforms ("Transaction"), notwithstanding that the integrity of the information comprised in such instruction may have been compromised or impaired during transmission, provided that such compromise or impairment would not have been apparent to a reasonable person receiving such instruction;
c) use of your Account and the Platforms by third parties, whether authorised or unauthorised by you;
d) your transfer of funds to the wrong mobile number or the wrong recipient;
e) any inaccurate, delayed or otherwise defective payment due to (or contributed by) Third-Party Service Providers;
f) theft or loss of your device, hardware and/or equipment on which the Platforms may be installed;
g) your inability to effect or complete any Transaction due to system maintenance or breakdown/non-availability of the Platforms or any network;
h) you being deprived of the use of the Platforms as a consequence of any action or inaction by us; and
i) any failure by us to perform any obligation or observe any of these Terms if such failure arises from a failure of, or any unauthorised and/or unlawful access to, any machine, data processing system or transmission link or any act of force majeure such as acts of God, war or warlike hostilities, civil commotions, riots, blockades, embargoes, sabotage, strikes, lock-outs, fire, flood, shortage of material or labour, unforeseeable delay in deliveries from sub-contractors, or any event outside our control.
HITPAY ASSUMES NO RESPONSIBILITY OR LIABILITY WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH ANY THIRD-PARTY WEBSITE, PRODUCT, SERVICES, OR CONTENT INTEGRATED IN, LINKED TO, OR OTHERWISE ACCESSIBLE THROUGH THE SERVICES.
9.3 Loss of Data. You understand that you are solely responsible for any damage to your computer system or loss of data that results from any material downloaded from or otherwise provided through our Platforms. Any content or information accessed by or provided to you through our Platforms is provided "as is," "with all faults," and "as available." To the maximum extent permitted at law, HitPay, its agents, and its licensors do not warrant the accuracy, completeness, current-ness, non-infringement, merchantability or fitness for a particular purpose of any content or information available through its website or network. You access such content or information at your own risk. You release and indemnify us from any and all loss or damage arising out of any loss of data or corruption of data during the transfer of such data.
10. UPLOADING CONTENT TO OUR PLATFORM
10.1 Standards and Rights of Uploaded Content. Where you make use of a feature that allows you to upload content to our Platforms, or to contact other users of our Platforms, you must comply with the content standards set out in our Acceptable Use Policy. You irrevocably and unconditionally represent and warrant that any content you upload to our Platforms or through our Platforms complies with the standards set out in our Acceptable Use Policy.
10.2 Intellectual Property Rights. You irrevocably and unconditionally represent and warrant that any content you upload to our Platforms or through our Platforms does not violate, misappropriate or infringe the rights of any third party, including but not limited to privacy rights, copyrights, trade mark and/or any other intellectual property rights.
10.3 Rights Reserved. We have the right to disclose your identity to any third party claiming that any content posted or uploaded by you to our Platforms constitutes a violation of their intellectual property rights.
10.4 Accuracy of Content. We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our Platforms.
10.5 Removal of Content. We have the full discretion to remove your content from our Platforms where your content does not comply with the content standards set out in our Acceptable Use Policy or your content is deemed otherwise inappropriate for our Platforms. We shall not be liable to you in whatsoever manner should we choose to remove your content from our Platforms.
11. INDEMNITY
Indemnity. By using our Platforms, you irrevocably and unconditionally agree and undertake that you shall indemnify us against any claims, liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect, consequential loss, loss of profits, loss of goodwill, loss of business, loss of data, legal and other professional costs and expenses) suffered by us due to (a) any infringement of third party rights caused by your usage, including but not limited to any third party intellectual property rights, (b) any breach of any applicable laws, including but not limited to data protection laws and/or (c) any breach by you of these Terms.
12. VIRUSES
12.1 State of Platforms. We do not guarantee that our Platforms will be secure or free from bugs or viruses. We will not be responsible for or obligated to carry out bug fixes of the Platforms. We do not guarantee that the Platforms will work on your mobile phone or other devices
12.2 User Responsibility for Self-Protection. You are responsible for configuring your information technology, computer programmes and platforms in order to access our Platforms. You should use your own virus protection software.
12.3 User Responsibility for Protection of Others. You must not misuse our Platforms by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious and/or technologically harmful. You must not attempt to gain unauthorised access to our Platforms, the server on which our Platforms are stored or any server, computer or database connected to our Platforms. You must not attack our Platforms via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you may be committing an offence under the applicable laws and regulations. We will not hesitate to report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Platforms will cease immediately.
SECTION B: API TERMS OF SERVICE
13. API TERMS OF SERVICE
13.1 API Terms of Service. The Application Programming Interface (together with any updates, upgrade, modifications and/or patches) ("API") is provided and owned by HitPay. For the purposes of this Section B (API Terms of Service), "you" and "your" refers to any person and/or entity who/that has received access to or use of the API from us or is otherwise accessing and/or using the API.
13.2 Compliance. The API is intended to enable you to access the Platforms and use the contents therein in your applications and websites, in accordance with your declared intended use of such content, as informed to us when you applied to be provided with the API (the "Purposes of Use"). By accessing and/or using the API, you agree that you have read and understood these Terms of Service, including the terms set out in this Section B (API Terms of Service), and agree to be bound by them. If you do not agree to be bound by these Terms, you must stop accessing and/or using the API, completely remove the API from your system and not keep any copy of the API.
13.3 User Consent. By accessing and/or using the API, you hereby consent to HitPay, its officers, employees, servants, agents, representatives and sub-contractors collecting, using, disclosing and/or retaining your personal data/information (as applicable) for the purpose of providing you with the API. Our use of your personal data/information (as applicable) is further outlined in our Privacy Policy. For further details on HitPay's Privacy Policy, you may contact support@hit-pay.com.
In respect of users accessing our Platforms from the United Kingdom, the following Clause 13.3A (Personal Data (United Kingdom)) shall apply in substitution and replacement of Clause 13.3 (User Consent) above.
13.3A Personal Data (United Kingdom). In connection with your accessing and/or using the API, HitPay may collect, use, disclose and/or retain your personal data as further outlined in our Privacy Policy.
13.4 Terms Governing Third Party Access. If any third-party product and/or services are integrated into or are components of the API, your access and/or use of these third-party products and/or services are subject to the applicable terms and conditions of the relevant third-party vendors and you agree to be bound by and to comply with these terms and conditions in your access and/or use of these third-party products and/or services. For the avoidance of doubt, we are not responsible and provide no warranty in relation to these third-party products and services.
13.5 Terms Governing Revisions. These Terms shall also govern any updates, upgrades, modifications and/or patches provided by us that replace and/or supplement the API, unless such update, upgrade, modification and/or patch is accompanied by separate terms of use in which case, those terms shall apply.
13.6 Change of Terms. We may change these Terms from time to time and shall notify you of any such change. If you use or access the API after such change, you are deemed to have agreed to such changes and to be bound by it.
13.7 Accuracy of Your Information. You warrant that any information which you have provided to us in order to obtain the API from us is accurate and complete for the duration of your access and/or use of the API.
14. DISCLAIMER AND EXCLUSION OF WARRANTIES
14.1 Disclaimer and Exclusion of Warranties. To the maximum extent permitted at law, the API is provided "as is" and "as available" with no warranties whatsoever, other than warranties, guarantees or conditions that are implied by statute and which we cannot lawfully exclude. We disclaim all express and implied warranties, including implied warranties of accuracy, merchantability, fitness for a particular purpose, and non-infringement. We shall not be responsible or liable for any error, delay, or interruption in the operation of the API. We make no guarantee, representation or warranty regarding the availability, timeliness, reliability, accuracy, completeness, accessibility, quality, operation, functionality or usefulness of any portion of the API. We do not guarantee that the API will be error-free or will be available, will operate in an uninterrupted manner; or will be free of viruses, worms, defects, trojan horses, malware or any items of a destructive nature. We do not guarantee that the API will operate or function on or with any electronic device(s) or operating system. Your use of the API is voluntary and is wholly at your own risk. To the maximum extent permitted by law, you are solely responsible for any liability, loss or damage that you may incur through or in connection with the use of the API. Where we are found to be liable for breach of any warranty, guarantee or condition implied by statute and which we cannot lawfully exclude, our liability is limited (to the extent permitted by law) to the resupply of the API.
The following Clause 14.2 (Exclusion of Statutory Warranties (New Zealand)) applies in respect of users accessing our Platforms from New Zealand.
14.2 Exclusion of Statutory Warranties (New Zealand). If you are in trade and are acquiring the Services for business purposes, the guarantees under the Consumer Guarantees Act 1993 of New Zealand and sections 9, 12A, 13 and 14(1) of the Fair Trading Act 1986 of New Zealand do not apply.
The following Clause 14.3 applies in respect of users accessing our Platforms from Australia who are consumers within the meaning of the Competition and Consumer Act 2010 of Australia (the "Australian Consumer Law").
14.3 Application of Australian Consumer Law. To the extent that you acquire goods or services from us as a consumer within the meaning of the Australian Consumer Law, you have certain rights and remedies (including consumer guarantee rights) that cannot be excluded, restricted or modified by agreement. To the extent that the Australian Consumer Law permits us to limit our liability, then our liability shall be limited to: (a) in the case of services, supplying the services again or payment of the cost of having the services supplied again; and (b) in the case of goods, replacing the goods, supplying equivalent goods or repairing the goods, or payment of the cost of replacing the goods, supplying equivalent goods or having the goods repaired.
15. NO SUPPORT
No Support. You agree that we have no obligation whatsoever to provide any maintenance, support, and/or other services (including any documentation, error corrections, updates, upgrades, bug fixes, and/or enhancements) in relation to the API. However, if any updates, upgrades, modifications and/or patches are provided by us, you shall install such updates, upgrades, modifications and/or patches to keep your installation of the API updated to the most recent release.
16. LICENSES
16.1 Terms of Licenses Granted. Subject to your compliance with these Terms, we grant you a limited, royalty-free, non-exclusive, personal, revocable, non-sublicensable, and non-transferable licenses for the Purposes of Use.
16.2 Limitations of Licenses. The API is licensed, and not sold, to you. You shall utilise the API only as permitted by these Terms. You shall not and shall not permit any other party to:
a) modify, adapt, improve, enhance, alter, or create derivative works of the API;
b) use or merge the API, or any component or element thereof, with other software, databases, and/or services not authorised by us;
c) sublicense, distribute, sell, or otherwise transfer the API to any third party;
d) use the API as part of a service bureau, or lease, rent, sell, or loan the API to any third party;
e) reverse engineer, decompile, decrypt, disassemble, or otherwise attempt to derive the source code or structure of the API;
f) circumvent, or attempt to circumvent, any electronic protection measures in place to regulate or control the access to and use of the API;
g) violate any applicable laws, rules and/or regulations in connection with your access and/or use of the API;
h) perform any action with the intent of introducing into the API viruses, worms, defects, trojan horses, malware, or any items of a destructive nature;
i) develop, distribute or sell any software or other functionality capable of launching, being launched from, or otherwise integrated with the API; or
j) remove, alter, or obscure any copyright notice or any other proprietary notice that appears on or in the API.
17. INTELLECTUAL PROPERTY RIGHTS
17.1 Ownership of Intellectual Property Rights. The API and all content made available through the API (including pages, documents, images, audio, and video), and the source and object codes, the format, directories, queries, algorithms, structure and organisation of the API, are proprietary to us or our licensors, and all intellectual property rights associated therewith, whether registered or not, are protected by law and owned by or licensed to us.
17.2 Display of Credit. All content from our website that is used or displayed on your websites or mobile applications, through the API, shall be accompanied by a credit to us or the appropriate content owners. Such credit shall be displayed conspicuously. Where any such content is stipulated to be subject to a creative commons license, you agree to use such content in accordance with the terms of the applicable creative commons license.
17.2 Display of Credit. All content from our website that is used or displayed on your websites or mobile applications, through the API, shall be accompanied by a credit to us or the appropriate content owners. Such credit shall be displayed conspicuously. Where any such content is stipulated to be subject to a creative commons license, you agree to use such content in accordance with the terms of the applicable creative commons license.
18. SUSPENSION AND TERMINATION
18.1 Suspension and Termination Without Cause. We may in our sole and absolute discretion, at any time and without assigning any reason, suspend or terminate these Terms and your access to and use of all or part of the API, with or without notice.
18.2 Suspension and Termination With Cause. We may also terminate these Terms and suspend or terminate your access and use of the API, at our sole and absolute discretion, if you breach these Terms and/or any of the terms and conditions governing the use of the content made available through the API.
18.3 Duration of Binding Terms. You may stop using the API and terminate these Terms at any time. These Terms will continue to bind until termination.
18.4 Actions after Termination. Upon suspension or termination, you shall immediately remove and delete the API and any cached or stored content, along with any related documentation (and any copies thereof) that you may have received or otherwise may possess.
19. USER ACKNOWLEDGEMENTS
19.1 Obligation and Liability of Our Platforms. You agree that we have no obligation to provide, or continue to provide, the API, or any part thereof, now or in the future. You agree that we are not liable to you or any third party for any modification, cessation, or termination of the API (including modification, cessation or termination of your right to use the API).
19.2 User Responsibility for API-Related Hardware and Software. You agree that you are responsible for obtaining and maintaining all telecommunications, broadband, software, hardware, equipment, and services needed to access and/or use the API, and for paying all charges related thereto.
19.3 User Responsibility for API Usage. In choosing to access and/or use the API, you agree to do so on your own initiative and at your own risk, and you are responsible for complying with all applicable laws, rules and regulations.
The following Clause 19.4 (Export) applies in respect of users accessing our Platforms and/or API from the United States.
19.4 Export. You may not use or otherwise export or re-export our Platforms and/or API, except as authorised by United States law and the laws of the jurisdiction in which the Services was obtain. In particular, but without limitation, the Services may not be exported or re-exported (i) into any U.S.-embargoed countries or (ii) to anyone on the U.S. Treasury Department's Specially Designated Nationals List or the U.S. Department of Commerce Denied Persons List or Entity List. By using the Services, you represent and warrant that you are not located in any such country or on any such list. You also agree that you will not use these products for any purposes prohibited by United States law, including without limitation, the development, design, manufacture, or production of nuclear, missile, or chemical or biological weapons.
SECTION C: MISCELLANEOUS
20. CONFIDENTIAL INFORMATION
20.1 Definition of Confidential Information. "Confidential Information" refers to any confidential information which is disclosed by us to you in connection with the Terms (including all information of a third party) and which is conveyed either: (i) in written, graphic, machine-readable, or other tangible forms; or (ii) orally or (iii) in any other form, and shall be taken to include, without limitation:
a) information that is by nature or the context in which it was given confidential or proprietary information of HitPay; and
b) specifications, operations or systems manuals, technological developments, decision processes, profiles, system and management architectures, diagrams, graphs, models, sketches, technical data, research, business or financial information, non-public financial results, market share, customer information, customer names, proprietary ideas, concepts, trade secrets, know-how, inventions, techniques, methodologies, and all other information related to a party's business.
20.2 Use and Disclosure. You agree that you shall in no way use, disclose or disseminate any Confidential Information you receive from us to any person or entity for any purpose without the prior written consent of us. You agree to use a reasonable degree of care to avoid disclosure, publication, or dissemination of our Confidential Information.
20.3 Exceptions. The confidentiality obligations set forth herein will not apply to the extent that: (a) the Confidential Information is, at the time of disclosure, part of the public domain; or (b) Confidential Information is required to be disclosed by a government agency or by a proper court of competent jurisdiction; provided that you will minimise the disclosure of such information and will consult and assist us in obtaining a protective order prior to such disclosure.
In respect of users accessing our Platforms from the United Kingdom, the following Clause 20.3A (Exceptions (United Kingdom)) shall apply in substitution and replacement of Clause 20.3 (Exceptions) above.
20.3A Exceptions (United Kingdom). The confidentiality obligations set forth herein will not apply to the extent that: (a) the information is, at the time of disclosure, generally known to the public; or (b) Confidential Information is required to be disclosed by mandatory obligation under legislation or regulation, a government agency, or a proper court of competent jurisdiction; provided that you will minimise the disclosure of such information and will consult and assist us in obtaining a protective order prior to such disclosure.
20.4 Notice of Unauthorised Disclosure. You shall immediately give us notice of any unauthorised use or disclosure of Confidential Information, upon learning of the same and will cooperate with us in every reasonable way to help regain possession of the Confidential Information.
20.5 Return of Confidential Information. You will at any time, upon receipt of our written request, within five (5) business days return to us all of the Confidential Information or certify destruction of the same, where possible, pursuant to an appropriately secure destruction method. You shall not retain any copies or abstracts of our Confidential Information.
20.6 Press Releases. You shall not, except as required by law, disclose, or issue any press release mentioning or making reference to HitPay without our prior written consent.
20.7 Injunctive Relief. You understand and agree that, in the event you fail to comply with any of these terms, HitPay may suffer irreparable harm, and that monetary damages may be inadequate to compensate HitPay for such breach. Accordingly, you agree that HitPay will, in addition to any other legal or equitable remedies available to it, be entitled to apply for immediate injunctive relief.
21. MISCELLANEOUS
21.1 Partial Invalidity. If any provision of these Terms is found to be unlawful, void or for any reason unenforceable, that provision shall be deemed severable from these Terms and shall not affect the legality, validity and enforceability of any remaining provision.
21.2 Relationship. The use of the Platforms and/or API does not create any relationship of agency, partnership, joint venture, employee-employer or franchisor-franchisee between you and us.
21.3 Assignment. We may assign our rights and duties hereunder, in whole or in part, to any third party at any time without your prior consent or giving prior notice to you. However, you shall not assign any rights or obligations herein without our prior written consent. Any unauthorised assignment and delegation by you shall be void.
21.4 No Waivers. Our failure to insist upon or enforce strict performance of any provision of these Terms shall not be construed as a waiver of any provision and/or right.
21.5 Persons Not a Party to These Terms. A person who is not a party to these Terms shall have no right under the Contracts (Rights of Third Parties) Act 2001 of Singapore to enforce any of these Terms.
The following Clause 21.6 (Persons Not a Party to These Terms (New Zealand)) applies in respect of users accessing our Platforms from New Zealand.
21.6 Persons Not a Party to These Terms (New Zealand). In accordance with section 13 of the Contract and Commercial Law Act 2017 of New Zealand, the parties acknowledge that these Terms are not intended to create a benefit on a person who is not a party to these Terms.
21.7 Survival. The following Clauses shall survive the expiry or termination of these Terms: Clause 4 (Accessing our Platforms), Clause 7 (Intellectual Property Rights), Clause 8 (Reliance on Information), Clause 9 (Limitation of Our Liability), Clause 11 (Indemnity), Clause 14 (Disclaimer and Exclusion of Warranties), Clause 16 (Licences), Clause 17 (Intellectual Property Rights), and the entire Section C (Miscellaneous).
21.8 Entire Agreement. These Terms, together with the Company Policies, constitutes the entire agreement between you and HitPay with respect to the Services and supersedes all prior or contemporaneous understandings and agreements, whether written or oral.
22. GOVERNING LAW
22.1 Governing Law. These Terms shall be governed and construed in accordance with the laws of Singapore.
22.2 Dispute Resolution. The courts of Singapore shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms.
23. CONTACT US
If you have comments or questions or would like to report violations of these Terms, please contact us at support@hit-pay.com.
APPENDIX
Anti-Money Laundering and Counter-Financing of Terrorism Policy
We shall apply a risk-based approach to anti-money laundering ("AML") and counter-financing of terrorism ("CFT"), which involves an assessment of the money laundering ("ML") and terrorism financing ("TF") risks and adopting measures that are proportionate to these risks in order to mitigate such risks appropriately and more cost-effectively. The degree, frequency or intensity of AML/CTF controls will be more comprehensive for higher ML/TF risks.
We have appointed a point person at management level to address compliance with AML/CTF legal requirements. The first line of defence is the business units, which are accountable for mitigating any ML/TF risks. The second line of defence rests with the compliance team, which is responsible for monitoring and reporting ML/TF risks. The third line of defence is the audit team (which can be internal or external), which is responsible for carrying out independent assessments of our procedures and controls.
Users of the Platforms (each a "User") agree to provide any information and/or documents reasonably required by us to comply with any applicable anti-money laundering or counter-terrorism financing laws including any applicable laws imposing "know your customer" or other identification checks or procedures that we are required to comply with in respect of its provision of services relating to our Platforms ("AML/CTF Laws"). The foregoing obligation applies only to the extent that such information and such documents are in the possession of the User or may be obtained by it after having undertaken reasonable steps and subject to any confidentiality, privacy or general law obligations owed by the User to any person in relation to whom the information or documents requested relate (except, in all cases, to the extent that the foregoing may be overridden by the relevant AML/CTF Laws). Each party must comply with any AML/CTF Laws applicable to it, to the extent required to comply with its obligations under the Terms. We may decline to perform any obligation(s) and/or perform any transactions to the extent that we form a view that engaging in such activity or inactivity is inconsistent with our AML/ CFT policy.
To the maximum extent permitted by law, we shall be released from any confidentiality, privacy or general law obligations that we would otherwise owe you, where such release is necessary for us to comply with the applicable AML/CFT Laws.
Let's get you set up
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Singapore
Philippines
Malaysia
Indonesia
Thailand
Australia & New Zealand
All other countries
HitPay Payment Solutions Pte Ltd ("HitPay") is licensed as a Major Payment Institution (PS20200643) under Singapore's Payment Services Act for the provision of Domestic Money Transfer Services, Cross-Border Money Transfer Services and Merchant Acquisition Services. This can be confirmed on the MAS Financial Institutions Directory here. HitPay may also provide these services in conjunction with other MAS licensed or exempt partners.
HitPay Payment Solutions Pte Ltd
1 Keong Saik Road, Singapore 089109
Let's get you set up
Create an account instantly to get started or contact us to design
a custom package for your business.
Singapore
Philippines
Malaysia
Indonesia
Thailand
Australia & New Zealand
All other countries
HitPay Payment Solutions Pte Ltd ("HitPay") is licensed as a Major Payment Institution (PS20200643) under Singapore's Payment Services Act for the provision of Domestic Money Transfer Services, Cross-Border Money Transfer Services and Merchant Acquisition Services. This can be confirmed on the MAS Financial Institutions Directory here. HitPay may also provide these services in conjunction with other MAS licensed or exempt partners.
HitPay Payment Solutions Pte Ltd
1 Keong Saik Road, Singapore 089109
Let's get you set up
Create an account instantly to get started or contact us to design a custom package
for your business.
business software
TrustScore 4.6
|
385 reviews
Singapore
Philippines
Malaysia
Indonesia
Thailand
Australia & New Zealand
All other countries
HitPay Payment Solutions Pte Ltd ("HitPay") is licensed as a Major Payment Institution (PS20200643) under Singapore's Payment Services Act for the provision of Domestic Money Transfer Services, Cross-Border Money Transfer Services and Merchant Acquisition Services. This can be confirmed on the MAS Financial Institutions Directory here. HitPay may also provide these services in conjunction with other MAS licensed or exempt partners.
HitPay Payment Solutions Pte Ltd
1 Keong Saik Road, Singapore 089109
Let's get you set up
Create an account instantly to get started or contact us
to design a custom package for your business.
Singapore
Philippines
Malaysia
Indonesia
Thailand
Australia & New Zealand
All other countries
HitPay Payment Solutions Pte Ltd ("HitPay") is licensed as a Major Payment Institution (PS20200643) under Singapore's Payment Services Act for the provision of Domestic Money Transfer Services, Cross-Border Money Transfer Services and Merchant Acquisition Services. This can be confirmed on the MAS Financial Institutions Directory here. HitPay may also provide these services in conjunction with other MAS licensed or exempt partners.
HitPay Payment Solutions Pte Ltd
1 Keong Saik Road, Singapore 089109